Everything is wrong!

cjessmarie
Newbie

Every day another thing is wrong with my droid incredible. It started by deleting all my contacts (had backup assistant thankfully!) and now it won't sync with my facebook contacts anymore. I went to log out and re-log in to see if that helped, now I can't log in on my Facebook for HTC app.

The next day, all my dowloaded music has dissappeared but all the files still show up when the droid is mounted as a disk drive on my laptop.

Later that day, I stop being able to send or recieve text messages. So, I try deleting some old apps I don't use anymore, and clearing FB and internet caches and cookies and history. THEN I get a message that my app data space is very low.

Today, my browser stopped working, my twitter app isn't working, and I cannot save alarms (had to be woken by person late for first day on a new job) or new contacts (my supervisor's number).

Please help! I've done everything anybody can suggest to help!

It will be much appreciated :]

Thanks!

0 Likes
Reply
1 Solution
AZSALUKI
Legend

have you done a factory reset? i would try it as it just sounds like WAY too many issues to troubleshoot, one by one. it will reset the device to like the day you bought it......so you will lose everything. data files (music, pics, videos, etc) that are stored on the sd card will still be there, but you will have to install all of your apps and set up your email again. it is a good way to "clean up" your device.

View solution in original post

0 Likes
Reply
3 Replies
AZSALUKI
Legend

have you done a factory reset? i would try it as it just sounds like WAY too many issues to troubleshoot, one by one. it will reset the device to like the day you bought it......so you will lose everything. data files (music, pics, videos, etc) that are stored on the sd card will still be there, but you will have to install all of your apps and set up your email again. it is a good way to "clean up" your device.

0 Likes
Reply
laguss4
Newbie

I went ahead and did a factory reset on mine for all of "my" issues...BUT...still can NOT receive texts.  :smileysad:  That's irritating, but on a good note, it did fix some other issues that have been bugging me.  We'll see if HTC really will have a "fix" for Gingerbread issues in 48 hrs.

0 Likes
Reply
Not applicable

Cjessmarie, I can definitely feel your frustration over having multiple issues with your device. I agree with Azsaluki in that when you are having multiple issues, it is difficult to troubleshoot each of them individually and a factory reset should be completed. We are working on a fix to address some of the issues seen with the Gingerbread release. If you are still having issues with text messages or other issues after the reset, and your phone is still under warranty, we can replace your device thru warranty. Cjessmarie and Laguss4, please either PM me for assistance or contact technical support at 800-922-0204. 

 

Thank you, 

0 Likes
Reply