Facebook won't open
edeilbeck
Newbie

When i try to open facebook on my Droid charge, I get a screen that says "loading".  It continues this until it says "connection lost - tap to retry", but will not open.  This ap has worked fine until a few weeks ago, and all the other aps on the phone open immediately.

What is strange is that I restart my device, I can open Facebook right away.  But after several successful entries, it goes back to what is described above.

My wife has exactly the same problem with her Droid charge?  Can anyone give me some advice?  Thank you,  Ed

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18 Replies
kap71
Newbie

Having same problem! I hope they fix this quickly! Not happy!         Why would the do an update that doesn't work! Wish there was a way to delete the last update.

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Rdye
Enthusiast - Level 1

I haven't been able to get on fb since july with my phone (either way by app or brower).  Verizon stores have told me it is FB and not my phone or verizon.  I have taken the battery out, and uninstalled and reinstalled the app SEVERAL times.  I am begining to hate my phone with a passion.  I bought this phone cause I wanted to be able to connect to facebook with I was out and about.  I am not going to do a hard reset since all my other apps work fine.  I personally feel like it is this phone.

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m1stak3
Newbie

It's a combination of how android runs on Verizon's network and Facebook. Something happens to throw the two out of sync, so Facebook blocks entry cause it thinks it's being hacked. 1 or both sides need to change something to either become compatible, or create a workaround; but since the problem affects such a small percentage of users it's not in anyone interest to accept blame and work on a resulution.

Leave negative feedback for Verizon, the phone, the phone manufacturer, google, the app in google play, and email and post about facebook's techs dropping the ball. Eventually 1 of them will cave in, and that should get the ball rolling. Tell everyone you know to do the same until someone takes blame and begins work on a fix.

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jcoke
Enthusiast - Level 1

Same issue here. Anyone have any confirmed ways of fixing this?

vzw_customer_support
Customer Service Rep

I love the convenience of having Facebook on my handset edeilbeck! I would be concerned as well if my app wasn't responding properly! I recommend uninstalling and reinstalling the app from the handset. If the problem persists, a hard reset may be in order. http://tiny.cc/zkgukw

Sincerely,

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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edeilbeck
Newbie

Thanks for the response.  I have removed and reinstalled the ap twice, with no improvement.  I have also removed and reinstalled the battery.

 

I am hesitant to do a hard reset, especially after I continue to see reports from other customers with the same problem.

 

Ed

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vzw_customer_support
Customer Service Rep

Thank you for trying edeilbeck. Have you accessed the website directly through your browser instead of using the app to get to Facebook?

If you can access it via the direct website, it may be a problem with the specific app itself. This is definitely a possibility as you stated earlier that all the other apps are working well.

The hard reset can be beneficial in a variety of ways including an isolated app problem.

Sincerely,

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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edeilbeck
Newbie

Thanks for following up Jonathan.

 

We went by the Verizon store Monday and the Verizon rep did a hard reset on my wife's phone and it did not help.

 

I still have the situation where I can get into the Facebook ap right after I restart the phone.  But after several entries, I get the "connection lost" message again.

 

I have not been able to log into Facebook via the browser.

 

Ed

 

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m1stak3
Newbie

I am having the same issues as above and none of the solutions given have worked for me either. Through my own investigations, I believe this is a software issue between Facebook and Android (Google). If everyone who has this issues gives the Facebook app a low rating and explains the error in the Google Play Store, it may be resolved quicker.

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kri0103
Enthusiast - Level 1

I am having the same problem. I seem to do better when I use the 4G, but with wireless I can never get the facebook app to load. Yet when I go onto my ipod touch, it works just fine. It was fine until this last update.

tom4cycling
Enthusiast - Level 1

I was going to post the exact same thing. I have an ipod touch that is about 6 years old that still works great, but by 2 week old stratosphere is not working.

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jco23
Contributor - Level 3

well there's your first problem, you're in a Samsung Charge thread... but nonetheless, Charge users have the same issue - and it has more to do with the Android app rather than the phone/Verizon.

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edeilbeck
Newbie

Same with me. It started to fail to open when the last software update was received.

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amenra550
Newbie

Lol Im having the same problem and reposted the same question..... ooops I'll try the advice though!

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chromepickle
Enthusiast - Level 3

Go to your menu, settings, applications, manage apps, select Facebook from the list of downloaded apps, and select the clear data button. this will delete your Facebook info from the app so you will have to re-sign in. This should help.

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edeilbeck
Newbie

thanks for the reply.  unfortunately, the process did not work

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chromepickle
Enthusiast - Level 3

I'm sorry to hear that maybe the phone itself has a small software glitch.

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jco23
Contributor - Level 3

I have the same issue.  sometimes it can be resolved by going to the m.facebook.com mobile site via the browser (I use firefox btw).

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