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Factory reset - the what, why, and how for Gingerbread
Cody21
Sr. Member

I wanted to share this information regarding a Factory Reset and how it is used for Gingerbread - both the what, why, and how - in case anyone is interested in the details. If you embark on this process, this thread is worth a close read. thanks to d.harris for writing this up for the SOAK group. good luck everyone and remember, YMMV.

 

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First, what does a "factory reset" do? The short answer is: it will return your phone to the condition it was in when you first purchased it EXCEPT the Android version will match your phone's latest update. For example, I had Android 2.2.1 (Froyo) on my phone before the "soak". My phone was updated to Android 2.3.3 (Gingerbread or "GB") during the "soak". I had some trouble with video performance in the Fox News app and missing album cover art in the Google Music app. So I decided to do the factory reset. After the reset was finished, my Droid X still had Android 2.3.3 on it but all of the settings had been restored to their factory defaults. And presumably, all Android operating system (OS) caches had been flushed. All of the data that was stored in my phone's memory was cleared. So my contacts were all gone. And I had to reactivate my phone (*228 1) just like a new phone and reenter my Google account info.

 

Does a factory reset actually clear the entire contents of the phone's memory and re-install Android from scratch? (That's what I wish it did.) But I'm not sure that it does that because the entire process seems to go too fast for that. However, a factory reset does seem to do a better job of cleaning out the remnants of the previous OS (Froyo 2.2.1) than a standard "update" does. But that's not all.

 

The factory reset also clears all of the apps that were installed in the phone's memory. And it clears all of the app data that was installed in the phone's memory. So you will have to reinstall all of your apps from the Android Market (or wherever they came from). Normally, you do not have to pay for them again because the Android Market remembers your previous purchases as long as you register your phone with the same Google account.

 

However, the Android Market does not remember the free apps that you installed---so you should make a list of all your apps before you reset your phone so you won't forget the free ones. The reason I wrote "installed in the phone's memory" above is because a factory reset gives you a choice whether or not to clear your phone's micro SD memory card. If desired, it will leave it alone. So any apps or data will still be present on your card after the reset. However, your phone will not be aware of the apps on the memory card because all "knowledge" of them will have been erased from your phone's internal memory---you'll still have to reinstall ALL of your apps. But the data files will still be there. Regarding the "built-in" apps that come pre-installed with Android, they will also be restored to their original state and version when you do a factory reset. So you'll need to update some of them (like updating Google Maps and updating Adobe Flash from 10.1 to 10.3).

 

Before you do a factory reset, you should have a fully charged battery becaues you do NOT want to run out of power in the middle of a reset---that could "brick" your phone. I always take an extra precaution: in addition to a fully charged battery, I also connect my phone to AC with the Motorola AC-to-USB charging adapter that came with it. Not only does it insure that I won't run out of power, it also keeps my battery fully charged so I have a 100% charge after the factory reset (you'll have a lot of work to do afterward to reinstall your apps and restore all of your Android and app settings back to your preferences).

 

Here's a pre reset checklist:

• Export your contacts to your SD card so you can easily restore them later (Contacts/Dialer menu > Import/Export > Export contacts to: SD card).

• Make a list of all of the apps that you installed (Android menu > Manage Apps > Downloaded tab).

• Get a copy of your Google account login info (user name and password).

• Get a copy of your Verizon Backup Assistant PIN (if you use this service).

• Turn off your phone and pull its battery. Wait 30 seconds or more and reinstall the battery and turn the phone back on. This will make sure that there is nothing hinky in your phone's volatile memory as the factory reset begins.

• Fully charge your phone's battery and plug the AC charging adapter into the phone.

 

Now you're ready to do the deed. Follow these steps:

1. If it's not already on, turn on Google's "back up my data" option with Android menu > Settings > Privacy > Back up my data. This is required for the next step.

2. Turn off the "automatic restore" option with Android menu > Settings > Privacy > Automatic restore. This will prevent your phone from trying to download every paid app that was previously on your phone all at once. It is much better---especially if you have a lot of apps---to install them one at a time. Plus, you may not want some of them to be reinstalled right away if you are trying to determine if one of them is causing trouble under GB 2.3.3.

3 If you do not want to use Google's "back up my data" service to restore your wi-fi passwords and such, then return to Step 1 and turn it off.

4. Begin the factory reset with Android menu > Settings > Privacy > Factory Data Reset. You'll be asked to confirm that you really want to do a factory reset and you'll be given the opportunity to clear your micro SD memory card as a part of the process. I chose not to clear my memory card because I have a 32 GB card with "tons" of music and other files that I do not want to have to restore (it would take hours).

 

When should you do a factory reset? Everyone should do it before they give their phone away, sell it, or discard it. You don't want someone else to have access to your personal data! And, a factory reset can be a helpful troubleshooting tool when faced with problems.

 

By the way, my factory reset did not help the video problem I was having with the Fox News app nor did it enable Google's Music app to find all of the album art on my micro SD card. Both problems persisted after the reset under GB 2.3.3.

 

Finally, there are other things you can do to flush old data from your phone such as clearing the cache partition of your phone's built-in memory. This requires the use of its "Android system recover" menu. Even though I expect this cache data to be cleared during a factory reset, I did it after my reset just to make sure. Clearing the cache partition is usually what folks try before a factory rest so they can (hopefully) avoid the factory reset. I'll leave it to a Motorola staff person to go into that.

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Correct Answers
Re: Factory reset - the what, why, and how for Gingerbread
Cody21
Sr. Member

OK, got it ...  the Power ON Factory reset procedures might have changed with GB ... 

 

 

To get to a Factory reset using the Power up method:

 

1.  Power Off phone

2. Press & Hold the HOME Button

3. Press and Hold the Power ON button.

 

You come up to the Triangle with the Exclamation mark & android guy.

 

Press BOTH the Up and Down Buttons at the same time.  This brings up the Blue menu of options.

 

use the Up/Down arrows to scroll thru the choices. Press the POWER Button to Select the menu item you choose.

 

You can harmlessly test this and just choose to Reboot without doing anything, just to see how it works in case you ever need to do this in the future.

 

edit:  It was concluded in the test group that they changed this process to align it with the new DX2 as the camera button isn't hard-wired like it is in the DX. So likely they just wanted to make this process the same for both platforms.  At least it sounds like a good reason...

View solution in original post

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Re: Factory reset - the what, why, and how for Gingerbread
Cody21
Sr. Member

I wanted to add something to this --   I have been unable to actually get to the Factory Reset procedure using the "Press & Hold the HOME button, then the Power button" ...  It only comes up with the Triangle & Android guy ... after that, none of the buttons work to bring up the MENU - like it used to using the Up and Down Volume keys.   Not sure if something changed in GB ...

 

Has anyone had success in bringing up that Menu using the HOME & Power On method?

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Re: Factory reset - the what, why, and how for Gingerbread
Cody21
Sr. Member

OK, got it ...  the Power ON Factory reset procedures might have changed with GB ... 

 

 

To get to a Factory reset using the Power up method:

 

1.  Power Off phone

2. Press & Hold the HOME Button

3. Press and Hold the Power ON button.

 

You come up to the Triangle with the Exclamation mark & android guy.

 

Press BOTH the Up and Down Buttons at the same time.  This brings up the Blue menu of options.

 

use the Up/Down arrows to scroll thru the choices. Press the POWER Button to Select the menu item you choose.

 

You can harmlessly test this and just choose to Reboot without doing anything, just to see how it works in case you ever need to do this in the future.

 

edit:  It was concluded in the test group that they changed this process to align it with the new DX2 as the camera button isn't hard-wired like it is in the DX. So likely they just wanted to make this process the same for both platforms.  At least it sounds like a good reason...

View solution in original post

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Re: Factory reset - the what, why, and how for Gingerbread
Cody21
Sr. Member

FYI .. now that more are installing & there's no sticky here.

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Re: Factory reset - the what, why, and how for Gingerbread
droidsw
Sr. Member

Cody21, you are doing a very noble thing, stepping up to the plate in the apparent lack of guidance by our service provider. Kudos. Everyone: Here is a link to the tips the Moto forum manager posted about the update: https://supportforums.motorola.com/thread/51612

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Re: Factory reset - the what, why, and how for Gingerbread
Cody21
Sr. Member

We're all here to help each other ...   glad to be part of the 'group' ...

 

PS - I am fortunate to be one of the Gingerbread with literally no major issues ... Some "quirks" and things I dislike? Yes. But have not had to do the dreaded Factory Reset either before or after. I'm prepared if it comes to that.  Only like 2 app issues needing fixed.

 

good luck everyone.

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Re: Factory reset - the what, why, and how for Gingerbread
Cody21
Sr. Member

+1 for the latest group.

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Re: Factory reset - the what, why, and how for Gingerbread
Cody21
Sr. Member

bump for the noobies.

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Re: Factory reset - the what, why, and how for Gingerbread
Ann154
Expert
Expert
Excellent write up Cody!

And a bump to the top :smileywink:

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Factory reset - the what, why, and how for Gingerbread
Cody21
Sr. Member

Thanks Ann ... but I can't take credit for the details ...  credit belongs to d.harris - who wrote this up for the SOAK test.   Definitely a great read given all the chatter about peeps doing thinking of doing "resets" ...

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