Anyone having activation problems? In our area, mine hasn't activated yet and I've been trying since 9:30am this morning (the 8th).
I finally went back to the store tonight and there were several people there with the same issue. While we were there, two folks' Bionics activated out of the blue. The techs (a couple of my geekbuddies, so I was in good hands) were furiously trying everything they could think of and simultaneously on the phone. The Verizon phone techs weren't having any luck pushing the activations. But they would eventually activate. And we were told that there were MANY activation attempts going on at the time.
Verizon, you are better than this. I'd expect this out of AT&T. We wait months for the phone and now this....Make it happen!
Geri O
I have read about a number of users are having issues activating the Bionic, sounds like a Droid X and iPhone issue all over again... Hope they get you figured out soon,,
Force it to go to 3g.... I wonder if the problem might be LTE.
Hang in there.
droidsw wrote:
You aren't the only one.
http://community.vzw.com/t5/Upgrade-and-Activation/BIONIC/m-p/660283
Yeah. I've seen that.
And it would be one thing if you just turned on the phone and it would sit there and attempt to activate, but nooo, it will attempt to activate for 5 or so minutes....then it shows a mesage "The activation attempt was unsuccessful, please retry or call customer service". So you hit retry, the phone reboots itself, then Andy shows up wanting to be "touched here to begin" and the entire routine starts over again.
Man, I can't do this all night!
Here's hoping for better luck tomorrow.
Geri O
Yea. I have been waiting and trying for 10 hours now. I finally called tech support. The first person didn't know anything about the situation. Then another person came on the line and took over. He wasn't up to date much better. He had me going in to some computer language mode and dumping previous data. Then re-booting system. All this in blue wording. He finally gave up too. He said he would call me in the AM. To see what the status was.
But I think this is ridiculous. What these phone company's rape us for, then hold out a new carrot for months, and when we grab it and put it in our mouths it disintegrates. The fact that Verizon did this is a surprise. But on the other hand, they are pushing so hard and fast to be the best and be first at everything, I think they are starting to forget about some of the simple things that have to work. Plus US !
same thing happened when the thunderbolt came out...your phone will activate give it time
Welcome to being on the bleeding edge of technology.. 24-36 hours down time can be expected in situations like this
I'm sure ATT network never had an issue when the iphone launched for the first time, and if sprint gets the iphone5 i'm sure they won't have any problems either..
When demand overloads the capability issues arise, then get fixed.. Enable wifi and set up your apps or take a nap and try again tommorrow
Simply "restarting" your device will not help in most cases. The best practice is to do the following steps:
1) battery pull
2) sim card pull
3)wait five seconds
4)insert sim/battery and retry
obviously if you are trying to activate it at home, you must have ordered online or had it delivered somehow. make sure if you upgraded that you accepted the terms and conditions of the upgrade by calling the 1-888 number in the box. by doing this, it will switch out your old phone and make your bionic active. simply putting the sim card in does nothing without making sure that bionic is assigned your number.
hopefully that helps
Thanx for the ideas, however, ...
Not bought online, bought at Verizon store at 9:15am on the 8th. Waited for nearly an hour for activation in the store (including battery pulls and sim card pulls and re-insterions. Finally had to leave with the un-activated phone...
Called tech support twice this evening, drove back to the store, they had several folks there like me. the CSRs were tinkering with the phones and talking to Verizon tech support. While I was at the store tonight, 2 of the Bionics there suddnly activated out of the blue. Verizon Tech Support sez they all will probably eventually activate in this manner. They have our info and are still trying to speed up the process. All along, I've been pulling the battery and sim card every few trys...
That us what is going on in our neck of the woods,
Geri O
After receiving my Bionic last night, I had issues getting it to Activate like a lot of people.
I finally called Tech Support again and spoke to someone who discovered my plan needed to be deleted and re-added. Once that was done, Activation took about a minute to complete.....
Hope this helps folks....
Tech support spent around 30 minutes with me last night getting my phone activated. The first problem was that the SIM card wasn't registered to my phone number (administrative issue at the store probably). Once that was solved, the phone got activated, but the #832 call didn't succeed. So, I was told to pull the battery (boy is that thing in there tight!), pull the SIM card, wait 5-10 seconds, and then put everything back. The #832 call then worked.
did it activate yet?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I wonder if the activation server is a 386 running at 8mhz with DOS 3.1 sitting in a room out in Southern California where the power outage is.
Just a thought
4 hours and counting and still no activation. I'm just about to lose my patience with this $300 brick.
Laytimator wrote:4 hours and counting and still no activation. I'm just about to lose my patience with this $300 brick.
I was gonna write about this later, but really quick, are you in an area that doesn't have 4G yet?
Take it to a store and have the tech (if they aren't doing this already) take your SIM card and insert it in an established 4G phone, such as the HTC Thunderbolt. That's how they activated mine after 24 hours of failed activation attempts. I went to the store to activate another phone on another number, and they hurried to a corner where they had set up 3 demo Thunderbolts and calling the 40-some-odd Bionic buyers having the same trouble to come in. It took 3 minutes for my SIM to activate in the TBolt, then another couple of minutes to activate my Bionic.
My buddies were brainstorming this issue last night until midnight, they were telling me and one of them thought of this idea. NO sooner had they tried and it worked than another store in a nearby city called and offered the same suggestion. They think that the phone is looking for a 4G signal during activation and won't revert to 3G on its own. Once it's activated, you can set the phone to not look for a 4G signal, but you can't get to that point during the activation process.
That's all I have time for right now, but I hope that works for you. Yeah, it makes no sense, it's clumsy, and should have been foreseen. Well, my week had way bigger issues than this, so I'm no worse for the wear.
Good luck, Geri O
gerio wrote:
Laytimator wrote:4 hours and counting and still no activation. I'm just about to lose my patience with this $300 brick.
I was gonna write about this later, but really quick, are you in an area that doesn't have 4G yet?
Take it to a store and have the tech (if they aren't doing this already) take your SIM card and insert it in an established 4G phone, such as the HTC Thunderbolt. That's how they activated mine after 24 hours of failed activation attempts. I went to the store to activate another phone on another number, and they hurried to a corner where they had set up 3 demo Thunderbolts and calling the 40-some-odd Bionic buyers having the same trouble to come in. It took 3 minutes for my SIM to activate in the TBolt, then another couple of minutes to activate my Bionic.
My buddies were brainstorming this issue last night until midnight, they were telling me and one of them thought of this idea. NO sooner had they tried and it worked than another store in a nearby city called and offered the same suggestion. They think that the phone is looking for a 4G signal during activation and won't revert to 3G on its own. Once it's activated, you can set the phone to not look for a 4G signal, but you can't get to that point during the activation process.
That's all I have time for right now, but I hope that works for you. Yeah, it makes no sense, it's clumsy, and should have been foreseen. Well, my week had way bigger issues than this, so I'm no worse for the wear.
Good luck, Geri O
You have got to be{word filter avoidance}
me. You mean that the Bionic will not activate unless you are in 4g land?
What about the people that want to buy it and not have 4g anywhere near them......
EPIC FAIL VERIZON
The reason why mine woulnd't activate was because the morons at the 1-800 didn't program/connect my sim card to my phone before they sent it out. Not sure how this works but basically that's what the person told me at the store. Once the sim was connected, it activated in less than 30 seconds. Two different tech people told me yesterday that if I just waited, it would activate eben though I kept getting the error message. The store employees said they were morons.
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