I have to say that my feelings about the Droid X are mixed. On the one hand, I enjoy many of the features, the battery life is terrible and I began experiencing random reboots while driving home with my new phone from the Verizon store. After about 3 days, I returned to the store to inform them of the problem. I was assured that nothing was wrong with my phone and send packing. A week or so later, I returned to the store stating that the problem continued and I had been disconnected from a phone call by a random reboot. They checked my software version, told me that it could be a corrupted file on the memory card, and sent me packing. A week or so later, I returned to the Verizon store and told them that the problem continued and the frequency was sometimes multiple reboots per hour. I also told them that I had formatted the memory card. I was told to remove the memory card and see if the problem went away, and that I might need a master reset. Then they sent me away, AGAIN. I operated the phone for several days without the memory card and did not witness a reboot so I assumed the problem was with the card. I formatted it again, but the reboot problem persisted. I used the master reset, and the problem persisted. Again I removed the memory card. Next, I called the technical support line and spent about a half an hour on hold, and going through the usual "remove the battery", reinitialize steps before being passed on to a tier 2 support person. Just before the tier 2 support person got on the line, my phone rebooted itself - no memory card installed so that must not be it.
The support person asked me to look inside the battery compartment for a white sticker with red X's, but did not explain why. It took me a minute but I spotted the white background and red x's through a 1/8 inch diameter hole at the bottom left beneath the battery cover. She never did tell me what the significance was. I was then told that Verizon would send me a replacement phone. An email received from Verizon today tells me that a refurbished telephone will replace the brand new one that I bought last month.
My questions are:
How common an issue is the random frequent rebooting? (I have seen one other reference to it in this forum)
What is the significance of the white sticker with red X's?
If I purchased a new phone and reported the defect in the first week, should I settle for a refurbished one?
