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From bad to worse....
kellyjsf
Member

I am writing this to see if anyone else has had this experience.  I purchased my first Incredible 2 just after Thanksgiving last year (2011).  It worked fine for about a month and then it had a problem.  It booted up fine but the phone could not get a connection through wi-fi or the 3g network.  I took to the Verizon store.  They tested it and confirmed there was a problem.  I was sent a new phone.  The second phone worked fine.  I can only recall one or two incidents when the phone locked up and I had to take the battery out to reset which it did each time.

Yesterday the phone locked up again and twice within the span of a half hour but did the take-out-battery reboot and it recovered.  A few hours ago the phone locked up on me again right at the end of a Word With Friends Game when the game flashes who won and if a rematch is wanted, it was stuck on that screen.  The battery was at about 30%.  I took the battery out, put it back in and the HTC screen came up, then the red eye with the two red dots came up and stayed there for a few minutes then the screen went blank.  I could see the phone had power as the screen was slightly lit but blank.  I waited and after a few minutes the white HTC Quietly Friendly screen would come up for a few seconds and disappear, this would happen two or three times in about 30 seconds and then go blank again for a few minutes and repeat.  It seemed it was trying to boot itself but it was in a loop, like some stage of the boot process just was not working and it kept trying.  I took battery out for about a minute, put it back in and the same thing happened.  I let it sit for 20 minutes and it kept repeating the pattern I described earlier. 

I took the battery out and put it back in.  Instead of turning the phone on I charged the battery to full power.  I turned the phone on and removed from the charging cord.  It went to the white HTC screen (no Quietly Friendly) and it just stayed there with nothing happening.  I let it sit for about 5 minutes.  I took the battery out and put it back in and now the phone is completely unresponsive.  I plugged the charging cord and there was no green or orange light appearing to show the status of the battery charge.  The phone is completely dead, even when the charging cord plugged in.

I will be taking my phone in tomorrow to the local Verizon store but it is very very disappointing to have two failed phones in a little over a year.  I hope my warranty is still good.

The phone I replaced was a Droid Eris which is now almost 3 years old.  It still works just fine even after it falling out of my holder while riding my bike at about 25mph and was dropped many times.  I remember choosing the Eris because user reviews raved about how tough the phone was.  The Incredible 2 and Eris are both HTC phones so you would think they would apply the same build quality but 2 fails in a year is unacceptable. 

My brother has an the original Incredible, he's had it for just about 2 years and it still works just fine. 

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Correct Answers
Re: From bad to worse....
rkymtnskyr
Member

Have you tried a factory reset?  Turn off the phone, press and hold the volume down button, and then briefly press the power button.  Wait for the screen with the three android images to appear, and then release the volume down button.  Press volume down to select factory reset and then press the power button.  This should get your phone going again.  Only downside is it wipes everything you have saved.  Better than a bricked phone though?!   If this works for you, be careful about what apps you install on your phone.  They oftentimes will create a locked up phone.  Also, in lieu of pulling the battery-see if you have a task manager stock app.  If so, touch the active applications tab and try closing the app that way by exiting out of it.  Hope this helps!!!

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Re: From bad to worse....
Not applicable

If it's been over a year you'll be out of luck. Has it had any kind of system update in the last year? And have you installed that update?

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Re: From bad to worse....
kellyjsf
Member

I have had at least one update.  Don't remember when but it wasn't recently, like in the last 4 months.  As far as the warranty I can't recall the exact date I received the phone I have now.  It was either the last week of December 2011 or the beginning of January 2012.  I can't find the information for that online when I check my account.  I guess I will find out when I go into the Verizon store tomorrow.  Hopefully I am still under warranty protection.  I just checked available smartphones online and there were none under $500 and I really can't afford that right now.  If I am not covered by warranty I will definitely be looking into what kind of deals other carriers have to offer. 

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Re: From bad to worse....
Not applicable

kellyjsf wrote:

I have had at least one update.  Don't remember when but it wasn't recently, like in the last 4 months.  As far as the warranty I can't recall the exact date I received the phone I have now.  It was either the last week of December 2011 or the beginning of January 2012.  I can't find the information for that online when I check my account.  I guess I will find out when I go into the Verizon store tomorrow.  Hopefully I am still under warranty protection.  I just checked available smartphones online and there were none under $500 and I really can't afford that right now.  If I am not covered by warranty I will definitely be looking into what kind of deals other carriers have to offer. 

Except you'd have to pay an ETF to leave Verizon. Seeing you only had the phone since late November 2011 you'd have to pay $220 to get out of your contract.

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Re: From bad to worse....
kellyjsf
Member

I am aware of that but often carries have exclusive deals for new customers and it could be more economical to pay the fee and break the contract rather than pay $500-$600 for a new phone. 

I would have to take a look to see what else is out there before spending that much on a phone right now.  I think most people would at least take a look to see what else is available.  I have been with Verizon for about 10 years and have been a satisfied customer but having two phones fail opens the door to other possibilities.  I feel for as much as these phones cost the warranties should last longer or they should ensure the phones they get from the manufacturers work better. 

I have a laptop, a desktop, xbox360, PS3 and other electronic devices and I expect them to last at least three years with regular use.  It is unacceptable to me for expensive electronics to completely fail in a little over a year or less.   

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Re: From bad to worse....
Not applicable

Oh I understand I'm just saying paying $220 to leave and then paying another $200 for a phone at another carrier and a possible $36 activation fee is about the same as getting a new phone. I guess it depends on the phone you want.

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Re: From bad to worse....
kellyjsf
Member

I'm looking at the overall cost of having a phone based on my needs and already I have found something that would suit my needs.  Virgin offers phones and plans that appeal to me.  No contract and no activation fee, unlimited data and text  all included in the listed fee (no hidden fees).  I don't really need a lot of minutes as I do not talk on my phone much, what I need is the unlimited data and texting and email which is all included in the monthly fee with Virgin.  The Virgin plan comparable to my Verizon plan is half the price and it's 4G as compared to my current Verizon 3G.  Over the course of one year I would be paying $480 less, over 2 years it would be $960 less.  That would more than make up for the Verizon termination fee and the cost of getting a new phone and I really do like the idea of not being under contract.  The actual plan I'm looking at would actually be $600 a year less than my Verizon plan.  It has less minutes but I'm ok with that.  If Verizon had a plan that was cheaper with less minutes I would take it. 

But what I want the most is a phone that I can count on.  In my reviewing so far Virgin seems to have good coverage and I have seen some phones I like for under $300.  Now I just need to review their phone line to see if they are made well.  It's nice to know that at I have an option.

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Re: From bad to worse....
Not applicable

Ok Virgin uses Sprint network. Also it's not "unlimited" you actually get 2.5 GB then you are throttled to 256 kbps. If you go outside their area all you get is 256 kbps. Not many areas even have their 4G. In my state, Tennessee, the only area that has Virgin's 4G service is Nashville. And it's not even LTE it's Wi-Max. Which Sprint intends on killing off before too long anyway. 3G is a bit better not not anywhere near what Verizon has. So no you won't get unlimited data and if you travel outside your area you'll be stuck at either 3G and very likely 256 kbps. But you'll find out soon enough.

All plans include 2.5GB/month of 3G/4G full speed data or 3.5GB/month with purchase of Mobile Hotspot capable device and plan.

Additional anytime minutes are 10 cents; each. Virgin Mobile reserves the right, without notice, to limit throughput speeds when data usage exceeds the applicable full speed data usage limit. Customers will continue to have data access but maximum speeds may be limited to 3G speeds of 256Kbps or below for the remainder of the monthly plan cycle. During this time, customers may experience slower page loads, file downloads and degraded streaming media. Full throughput speeds will be restored when your new monthly plan begins. Full speed 2.5 GB/mo. calculated based upon usage on either Sprint's 3G or 4G (WiMAX) networks. Not all services available on 4G and coverage may default to 3G/1xRTT where 4G is unavailable. When a mobile hotspot plan is purchased, the data usage limit is a combination of phone and hotspot usage. Connectivity dependent upon compatibility and speeds may vary. Not all features or networks available for all devices and is contingent on device selection

Re: From bad to worse....
android_wiz
Novice

have you checked Verizons CPO you can get a phone thru customer service using cpo no contract and they come with one year warranty

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Re: From bad to worse....
rkymtnskyr
Member

Have you tried a factory reset?  Turn off the phone, press and hold the volume down button, and then briefly press the power button.  Wait for the screen with the three android images to appear, and then release the volume down button.  Press volume down to select factory reset and then press the power button.  This should get your phone going again.  Only downside is it wipes everything you have saved.  Better than a bricked phone though?!   If this works for you, be careful about what apps you install on your phone.  They oftentimes will create a locked up phone.  Also, in lieu of pulling the battery-see if you have a task manager stock app.  If so, touch the active applications tab and try closing the app that way by exiting out of it.  Hope this helps!!!

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