Droid OS update to 2.2 did not work today from Extended network in Juneau Alaska. Didn't receive notification of upgrade availability but used systems update in settings. Immediately said it was updating and had strong 4-bars of 3G while trying, but 3.5 hours later it was still "updating", so I hit the back button and all returned to normal, meaning still has 2.1 firmware. First call to tech support didn't result in answer. So, how do I update?