GPS and 4G LTE Issues with JB Update

[jeromem]

I have a Droid Bionic.

After receiving the Jellybean update yesterday, my GPS and 4G LTE no longer work. I also seem to have diminished wifi connectivity.

I have even done a factory/hard reset. I had to do this with the previous update and after that everything worked fine.

Any suggestions?

[tikibar1]

Try powering off the phone, removing the battery and SIM card, waiting a couple of minutes, then reassembling the phone and power it back on.

[knr3]

Hi

Am also facing a similar issue. I don't have a specific problem with GPS but my mobile data is not working properly.

Since after the JB update if i travel outside of my current city(Minneapolis) i lose mobile data signal.

After talking with verizon support for several hours and searching online found that the issue is because am not able to reset the 'Preferred network mode'.

(During this process i tried pretty much everything possible, even did a complete factory reset)

I believe its currently set to LTE because of this whenever i travel to a city which does not have LTE my mobile data does not toggle to available 4G or 3G.

When i go in to System Settings -> more ->mobile networks, the 'Network Mode' is greyed out and is not editable. The preferred network mode is set to LTE/CDMA

Earlier when i had ICS i didn't have any issue so never really checked if i could toggle between network modes.

But when i had gingerbread i was able to switch between CDMA only and LTE.

I tried using couple of apps available in play store but non worked; guess those are all specific to ICS or specific phone models(Thunderbolt for example)

Can Verizon or Motorola provide a patch for this issue or may be an app?

Please advise!!

[vzw_customer_support]

Hey knr3,

I am sorry for the data issue that you have been having with the Droid Bionic after the software update.  It sounds like you travel outside of Minneapolis quite a bit, and I want to make sure that you are able to use your data wherever you go.

Thanks for doing the factory reset. If there was a software bug, a factory reset would have fixed it.  Have we discussed replacement options with you? How long have you had the device? Do you have insurance?

NickB_VZW
VZWSupport
Follow us on Twitter @VZWSupport.

[Pynt]

Thanks for the tip, tikibar1.  My Bionic has been draining from 100% to 5% within 3 hours with zero usage randomly over the past few months.  This week it stopped receiving 4G connectivity completely.  My co-workers all have Verizon with 4G working flawlessly so I know 4G is available in the area.  Power cycling didn't help, and I had not thought of dismantling the beast, but thanks to your suggestion of removing the battery, sim, and LTE card everything is back to normal.

Definitely sounds like a software issue.  A memory leak somewhere in handling the transition from 3G to 4G where at some point the system completely fails.  The airplane mode and LTE app did not help in my case.  I did not have to perform a factory reset.  Simply removing the aforementioned components and then reassembling did the trick.

[tikibar1]

Glad to hear that it worked for you.  If it happens again, you may just need to reseat/reset the SIM card (turn off the phone, remove the SIM card, wait a few minutes, then reinsert the card, power up the phone, and give it a few minutes to establish a fresh network connection).  Continued issues may mean a bad SIM card; you can get it replaced free at your local Corporate Verizon store.

[mrweb]

I've been having the same issue.  I'm in New York where there's plenty of 4G service, but since Jellybean, I can't get 4G on my Bionic.  I've gotten a new SIM, did a factory reset, and tried using the LTE app from Google play.

Still no 4G, and my preferred network option is set to LTE/CDMA and grayed out.

This is very frustrating.

[vzw_customer_support]

Hi mrweb,

I apologize for you not getting 4G service! You mentioned you were located in New York. However, can you provide the zip code of where are located? Here's a link you can use to confirm 4G coverage is available http://bit.ly/xVecuo. Are you mainly on the indoors when you have this service issue? Please share some further details to be assisted.


Edwin_VZW
Please follow us on twitter @VZWSupport

[mrweb]

Thank you very much for getting back to me.

  I live in 11691, and I work in 10036.  I'm outside much of the time, and travel on the LIRR, sitting right next to my son who has a Galaxy WITH 4G coverage.

I know that I had 4G until I upgraded to JB.  If there is any more information you need, please let me know.

[vzw_customer_support]

It is our pleasure to assist mrweb! We appreciate the information your provided as it is very helpful. I was able to confirm that there are no known issues in this area. Has a hard reset been done after the software update? It is recomended to complete a reset after an update. Please be sure that your contacts are backed up and pics should be on SD card. Go to http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=46649 to learn how to reset device.

Thank you,

Lena_VZW
Please follow us on twitter @VZWSupport

[mrweb]

Yes,

I did a hard reset, and when that didn't work, I did a clear cache.  I also pulled out the sim card for about 15 minutes.  Nothing is helping. 

[vzw_customer_support]

mrweb,

At this point, you've done a lot of great steps. And it's greatly appreciated. So, we're really looking at replacement options now. At your convenience, please accept my follow request, follow back, and direct message your mobile number and billing system password (or last four of your social if a password isn't present) so we can express all options to make sure you have a working device.


Evan_VZW
Please follow us on twitter @VZWSupport

[kohler]

Wait a minute. This is bull. So we do all of the steps in the process, have a perfectly functioning phone up until the point when it gets updated, and then it doesn't work. SO Verizon wants us to just upgrade, replace, purchase insurance...all things that cost us MORE money. It's NOT RIGHT. We need a fix ASAP. I am currently running month-to-month with Verizon until our family plan runs out, and then we're going to another non-contract carrier. At this point I am going to purchase a used phone on Craigslist because it's the cheapest way out. Verizon needs to do this or continue to lose their customer base!

For anyone else feeling locked in -

1. Go to Craigslist, buy a cheap phone for $150 or so.

2. Let your contract run out with Verizon and save that ridiculous $30 upgrade fee

3. Live happily ever after on a non-contract carrier

Verizon Customer Support, please feel free to message me if you would like to work through this. But we have been paying this company too much money for WAY too long to continue to live with crap service.

[vzw_customer_support]

Hi there kohler!

Having a fully functional phone is absolutely important. We definitely want to exhaust all options to make sure you have this! I absolutely don't want to see you leave the Verizon family. I want to make sure we're on the best path for your device. You mentioned you completed all the steps in the process, may I ask what you've completed so far? Are you experiencing the same GPS and LTE connection issues?

I look forward to working together on this!

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

[jamesja]

I am also having the same issue with the lost of a 4G LTE connection, at best a 3G connection most of the times...tried all the fixes except the factory reset. Is there a resolution to this problem? I opened a ticket with tech support, which is waiting for me to factory reset, but do not want to lose my info.

[mrweb]

One more thing that I just tried.  I have the LTE on/off app.  When I set it to LTE only, the radio is off  and I can't turn it on.  If I change it to LTE/CDMA/EvDO, then I can turn the radio on again.

[Strauser18]

I have tried to factory reset and the battery and sim card pull, still no 4G.. anyone have a solution yet? I am very disapointed... why did i spen the money on a 4G phone when all i have is 3G???

[Droid83]

I feel your pain right now. I have been trying to find out possible fixes as well. When i had ICS, never a problem with my 4g connection. Whether at work or at home. I purposely was trying to avoid the JB update because i really liked how my phone was running and didn't think I needed to to fix something that wasn't broke. But unfortunately while doing something else, the OTA update popped up and i accidentally clicked it. Worst thing ever. I now no longer have any 4g connection. I tried a factory reset. Nothing. I tried getting a new sim card from verizon. That worked for about 2 weeks, then kicked off and have lost 4g again. I take out the battery and sim card and let sit for 15 minutes+, get a good connection for a few minutes and then it goes away. The most painful thing about all of this is that most of the time I don't even get 3g! I drop between 1x or no service, searching for a network. Just ordered another new sim card from verizon, going to try it again. But my expectations are extremely low. And there is no way to go back to ICS. So i am stuck with a phone that cannot connect to the data plan that i pay for. Insult to injury is that people next to me have a perfect 4g connection, all the time. AND on top of it all I still have an unlimited data plan, so i can't just upgrade my device even though i'm due for an upgrade because I will lose my unlimited. So I either deal with a phone that can't do anything, upgrade at the discounted price and sign a new contract and lose my plan, or pay full price for a phone. Kind of stuck in between several rocks and a hard place. Worst update ever. So angry now my blood is starting to boil

[Rbsitsler]

My Bionic stopped seeing the 4G network around the end of June.  First it was sporadic then quit altogether.  Did a reset, new SIM, cache clear, all helped for a short period then it was back to 3G.  Verizon's solution?  Send us $$ and we'll send you a new phone.

[kohler]

When is Verizon going to fix this????

The solution CANNOT be to send them more money when it's clearly a problem with the update!!

VERIZON, ANSWER YOUR CUSTOMERS!

[mjcanonico]

The best action anyone can take at this point is to file a complaint with the FCC, which is what I've done. Please use the form at the link below (you do not have to fill out section 4 since this is a quality of service complaint):

https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000B

This is the only hope I have of getting Verizon to take corrective actions. They're just stalling at this point it seems, hoping that people will upgrade since few people will be under contract with this phone for much longer.

Best, Michael