Yesterday I downloaded and installed the Gingerbread update but something is wrong. The phone wont turn on nor will it boot to the factory reset menu. The red M randomly pops up but then it goes away again, any advise
Tonicart wrote: Thanks Cody for your help, but I just got off the phone with VZW tech support. They'll send me a replacement phone, but since we use this phone for business, I had to have it overnighted for ~$13. Standard 5-day shipping is free. So I'm out of a phone for 2 days, out $13, getting a refurb'd phone instead of my pristine new one, and wasted a couple hours of my workday trying to fix this. Talk about adding insult to injury. Wish you could just walk into any Verizon and have them flash the phone to its factory state. Is that too much to ask?
Thanks Cody for your help, but I just got off the phone with VZW tech support. They'll send me a replacement phone, but since we use this phone for business, I had to have it overnighted for ~$13. Standard 5-day shipping is free.
So I'm out of a phone for 2 days, out $13, getting a refurb'd phone instead of my pristine new one, and wasted a couple hours of my workday trying to fix this. Talk about adding insult to injury.
Wish you could just walk into any Verizon and have them flash the phone to its factory state. Is that too much to ask?
Is this your 1st Verizon phone, or do you have an old Verizon phone from when you upgraded to the Droid X? If you have your old phone, you can have it activated on your line to be used until you receive the replacement back from Verizon.
Did the phone actually WORK at some point after you installed it? Did it have sufficient power - e.g., plugged in to wall charger during update? did you let it wait long enough during the install? Reason I ask is there is a long "pause" on the red MOTO logo during the install. If you interrupted that, all bets are off.
Are you using THESE procedures to get to the Power-up MENU ? If so, from there you can try the Factory Wipe & Reset. Else time to go to the Verizon store and have them reset it.
Power Device Off First.....
1. Hold Home Button and press power
2. Screen will show a Android with a triangle with astrick
3. Let Go of Home Button and Power
4. Press BOTH up & down volume buttons at same time
5. A blue menu will show at top of page, using volume control buttons, scroll to Format Device and press the Power button to select
6. Select Yes to verify
7. Allow format to complete (Information at bottom of page will go through a few steps)
8. Once Format is complete Blue Menu will show at top again, select Reboot
Note: Use volume up and down to select menu otion and use Power button as Enter
No the phone has done nothng since I started the update. It never completed the install it just sits and occasionally flashes the Motorola simbol. Yes it was plugged into the multimedia dock while updating and I cannot get the the screen with the triangle and android guy. Nothing happens when I hold the power and home buttons.
You've done the obvious "battery remove and reinsert after 5 mins." right? After that, head to Verizon.
edit: PS - you were NEVER Rooted, right?
I'm having the same issue with my dad's Droid X. He handed it to me this morning and when I turn it on, it just displays the white M logo and doesn't change from that unless I pull the battery out.
I tried holding HOME + POWER for over 30 seconds, didn't do anything. Tried CAMERA + VOL DOWN + POWER for kicks, and the bootloader 30.04 came up, but no options to do anything. Tried plugging in my USB cable to my PC, the bootloader recognized it but it doesn't do anything.
Tried leaving the battery/SD card out for 5-10 mins, still getting the white M logo. Not sure if an OS update was pushed to this phone last night, but I'm highly suspecting that.
The White MOTO Logo suggests to me that you're still running FROYO. Else it would be RED. Also, the method to manipulate the Menus for the HOME + POWER boot up is different in FROYO. And to ask again, you ALSO did NOT root the phone prior to all this, right?
Froyo - to get to Power-up Menu
4. Press Search Button (Far Left Button)
5. A blue menu will show at top of page, scroll to whichever funciton you wish
6. Select Yes to verify (if prompted)
7. Allow function to complete
8. Once complete, the Blue Menu will show at top again, select Reboot
Note: Use volume up and down to select opinion and use camera button as Enter,,,
I did the battery removal and no I have made no mods to the system including rooting
So I had the Gingerbread disaster happen to my phone too. Did some reading and finally just brought in too Verizon and they told me they'd send me a refurb. So in the meantime I decided to screw around with it because I had nothing to lose.
READ THIS CUZ THIS FIXED MY PHONE AND SAVED MY INFO! I DIDN'T HAVE TO REFORMAT.
First my issue was that after installing Gingerbread my phone would start up but then after about a min it would freeze up. I'd have to pull the battery and try it again. After maybe 10 times I gave up. Then I did some readiing. Everyone was talking about going to the Droid setup screen to reformat their phones. So I decided to take a peek mess around in there and try ONE THING DIFFERENT.
To get to that screen (I'm sure you know or have seen this):
1) While phone is off, hold Home buttom and power button.
2) Little Droid person and a ! will popup.
3) Press volume up and volume down at the same time.
4) You'll be at a prompt screen
SO HERE'S WHAT I DID DIFFERENTLY
5) Instead of selecting Restore/Format Phone I selected "Clear Cache"
6) It did it's thing and then I hit Reboot Phone. And voila....it worked.
So give it a shot. Maybe I got lucky but it took all of 3 minutes to do and it saved my phone from freezing after a minute of rebooting. Goodluck.
Well i guess Congrdulations are in store You did it. we'll send ya gold button just jokin with ya. Glad you go it goin An what you performed is called a system cache clear. It clears the cache for everything. you did good.
