Tonicart wrote:Thanks Cody for your help, but I just got off the phone with VZW tech support. They'll send me a replacement phone, but since we use this phone for business, I had to have it overnighted for ~$13. Standard 5-day shipping is free.
So I'm out of a phone for 2 days, out $13, getting a refurb'd phone instead of my pristine new one, and wasted a couple hours of my workday trying to fix this. Talk about adding insult to injury.
Wish you could just walk into any Verizon and have them flash the phone to its factory state.
Is that too much to ask?
Is this your 1st Verizon phone, or do you have an old Verizon phone from when you upgraded to the Droid X? If you have your old phone, you can have it activated on your line to be used until you receive the replacement back from Verizon.
Thanks Cody, but no, this phone has not been tampered with at all. Just a vanilla stock DroidX as used by my dad 
I've tried all button combinations I could think of, including HOME + POWER. I never get the blue triangle screen
Should I take this back to the Verizon store?
Tonicart wrote:Thanks Cody, but no, this phone has not been tampered with at all. Just a vanilla stock DroidX as used by my dad
I've tried all button combinations I could think of, including HOME + POWER. I never get the blue triangle screen
Should I take this back to the Verizon store?
If it is within 14 days since you bought it, yes, you can take it back to the Verizon store and you should be able to get a new phone. If it is after 14 days since you bought the phone and before 1 yr since you bought the phone, you can call CS and they will send you a CPO phone as a warranty replacement as long as there is no water/physical damage to the phone. You can also bring it back to the store and they can have a CPO replacement sent to you. You then have 5 days to return your original phone to Verizon. They will provide a Fedex shipping label. Keep track of the shipping # on the label so that you can check to make sure the phone was returned. Make sure that you send only the phone back, not the battery, battery cover, charger, etc...
Thanks Cody for your help, but I just got off the phone with VZW tech support. They'll send me a replacement phone, but since we use this phone for business, I had to have it overnighted for ~$13. Standard 5-day shipping is free.
So I'm out of a phone for 2 days, out $13, getting a refurb'd phone instead of my pristine new one, and wasted a couple hours of my workday trying to fix this. Talk about adding insult to injury.
Wish you could just walk into any Verizon and have them flash the phone to its factory state. Is that too much to ask?
Edit: Cody, you replied while I was typing this... so, the stores might be able to flash/fix my phone? The closest 6 stores in the area say "Software Upgrading not available"... is this what you would be refering to?
Tonicart wrote:Thanks Cody for your help, but I just got off the phone with VZW tech support. They'll send me a replacement phone, but since we use this phone for business, I had to have it overnighted for ~$13. Standard 5-day shipping is free.
So I'm out of a phone for 2 days, out $13, getting a refurb'd phone instead of my pristine new one, and wasted a couple hours of my workday trying to fix this. Talk about adding insult to injury.
Wish you could just walk into any Verizon and have them flash the phone to its factory state.
Is this your 1st Verizon phone, or do you have an old Verizon phone from when you upgraded to the Droid X? If you have your old phone, you can have it activated on your line to be used until you receive the replacement back from Verizon.
You can flash the phone back to Froyo yourself quite easily. It's called SBF-ing. Although it is a violation of this forum, other DX forums give extensive details on how to do it....... I'm done talking about that now.
You didn't see anything... 
"nothing to see here ... move along." 