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HTC Incredibly frustrated - Attention network error has occurred.

maryc5586
Newbie
‎03-29-2011 01:36 PM

I can't access the internet, use any of my apps that require the internet, etc. Etc. Etc.  This happened all day yesterday too.  I am sitting within 30 feet of a wireless router that I have access to, and am in a the center of a large city where my "wonderful" Verizon internet capable phone should be able to get a signal.  (By the way I have tried the "My Verizon Mobile" and got the network error message n that too.    For a phone that is costing me a small fortune, it would be really nice is I could access my email and keep in touch with my contacts.

 

The only time this phone worked yesterday at all was when I was at home in the evening (when I really didn't need it to work) where I could use my laptop.

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budone
Legend
‎03-29-2011 02:05 PM

I would make sure the mobile network is on by go to MENU>SETTINGS< WIRELESS & NETORKS

 

Scroll down and make sure MOBILE NETWORK IS checkmarked.

 

Also call *228 and choose option 1 and see if that corrects the issue.

 

Let us know

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maryc5586
Newbie
In response to budone
‎03-29-2011 02:57 PM

My made sure that my Mobile Network was checked  and also called *228 and chose option 1.  No change at all, I still get the message that a network error has occurred. 

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budone
Legend
In response to maryc5586
‎03-29-2011 03:04 PM

OK follow these instruction to place the phone in safe mode and see if it works. If not you may need a master reset. But if you have had the phone less than 30 days, I would go baclk and exchange for a new phone.

 

It also could be something was not set up correctly when the phone was activated. I have an Alltel plan and when I re-activate my phone, the settings are never correct and I have to manually change them. So if you can, call 800-922-0204 and choose option 3 (tech support) from the menu tree. But you must call from another phone so tech support can help diagnose the issue.

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Macg3nius
Newbie
‎03-31-2011 03:18 AM

  Heres how to fix the issue -   

  take the phone turn it off and pop the battery off. 

  If you have another phone start it up and do *228 

  put THIS old phone on your line.. this is called an esn switch

  Then take that phone and turn it off and pop the battery out. 

  So right now - both phones off n no battery in either. 

  Then put battery in the incredible and turn on *228 

  put it back to your number n let it activate and the network 

  will be reconfigured.  You will have 3g. 

 

 If you dont have an old phone to use you can have the vzw service 

 rep use a test dummy esn - then do the switch for you. 

 ITS WORKED FOR ME WITH ALL MY PHONES

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