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Hands free- Car Bluetooth is not working at 2.3.3 update

I have had the gingerbread update for a few months now. Ever since my phone downloaded this update, my bluetooth has not been working in my car. I have an 08 G37. The bluetooth works fine with Froyo but it does not work with Gingerbread. I installed the lates update and it hasn been fixed yet. I contacted Verizon and they say a fix is being worked. That was 3 months ago.

WE NEED A FIX ASAP!!!!! MY BLUETOOTH DOES NOT WORK AND I DONT PLAN ON BUYING A NEW CAR.

VERIZON/MOTOROLA,

What can I do to fix this issue??????

Comments

Cody21

I assume you tried unpairing the device & re-pairing it???? Just a thought.

brickcitysaint

Yes I did. I even did a master reset and nothing has worked. It has something to do with the BT software in the Gingerbread update.

This sucks!!

brickcitysaint

back up to the top.......

VZ I need a fix for this!!! Anyone???

mdram4x4

did you upgrade the bt in your car?

brickcitysaint

I didnt because there is no need to. I called infiniti made an appt and they said everything checks out and is perfectly fine. They said there is nothing wrong with the cars bluetooth, its probably the phone. this is true because it worked with froyo flawless and after GB it stoped working. the BT connects and recognizes the handsfree but no sound comes out of the speakers.

brickcitysaint

Current status: BT still doesnt work.

I called verizon last night and I explained everything I have done so far i.e. master reset, delete BT Profile, reconnect and install BT profile.

I speak to the Rep Lindsey and she tries to help me out. She searches to see if there is a fix within VZ and comes back telling me she cant find anything. She doesnt even see this coming up as an issue within VZ. She says the only time she sees the issue coming up is on outside websites such as droid forums.

So she calls Motorola, the Motorola Tech says that yes it has been an issue and they are working on it. (it has been 3 months and counting and no fix for this issue) The tech suggests to take my car to the dealership and have an IT guy delete the security profile from my and that should fix it. I said ok I will call infiniti and see what they can do.

I talk to a rep at infiniti, i explain my situation, and he says deleting the security profile will not fix anything. The phone connects so there isnt a security issue. It seems there is an issue with the BT software on the phone itself. He was very friendly and suggested I stop by the dealership so that he can trouble shoot the car and phone and see if there is something he can do.

VERIZON/MOTOROLA/Anyone- Anyone know of a fix to this issue?

AntonioC_VZW

Hi brickcitysaint,

I am sorry to learn of Bluetooth connectivity issues you are experiencing. Thanks for contacting our Tech Support Team and the Motorola Tech team regarding this issue. I have also escalated this issue to our product research and development team to look into this issue. While this issue will most likely be resolved via a software update developed by the manufacturer and I have no ETA for a resolution, please be assured that we'll do everything within our power to expedite this issue's resolution.

brickcitysaint

Thanks for the reply Antonio.

I've spoken to many people @ VZ & Motorola regarding this issue. I get the same response, "we are working on a fix". But 90 days later I still havent seen a fix. I hope it gets raised to the proper channels so that a resolution is reached.

wbgraber

Antonio,

I have the same problem as brickcitysaint. I performed the upgrade Tuesday of this week on my droid X and now the bluetooth audio on my 2007 Infiniti G35X doesn't work. The phone will pair with the car, but there is no audio and it disconnects the call after a few seconds. Prior to the upgrade, the phone worked great. A Verizon employee with the same droid X and same upgrade paired with my car and same problem. I'm sure it's a software issue.

You mentioned a "patch" coming from motorola, any word on when it will be available? Thank you. BG

wbgraber

Antonio,

You mentioned a "patch" coming from motorola, any word on when it will be available? Thank you. BG

Bilfro

have the same problem on my Acura TL and another work mate has the same problem on his Toyota Prius when we both installed Gingerbread, so we know it is not the car's bluetooth software and and is definatley a software problem with the phones!

Great work Verizon/motorola !!

brickcitysaint

Antonio,

Regarding the "Patch": VZ and Motorola say they plan to release a fix but its been 3 months for me and I havent heard or seen a fix to this issue. I am still waiting....

edclark50

I have the same problem with my plantronics k100 after the 4.5.605.MB810 update. Very frustrating.

AnthonyTa_VZW

edclark50 wrote:
I have the same problem with my plantronics k100 after the 4.5.605.MB810 update. Very frustrating.

Hello edclark50,

I can understand your frustrations with your Plantronics Bluetooth headset not working properly. I would like to make a suggestion as to a possible fix. Try pairing the Bluetooth headset with the phone again and make sure the Bluetooth device is shown as "Connected to phone and media audio" in Settings > Wireless & Network Settings > Bluetooth Settings.

Please let us know the result of your testing after confirming these settings.

LeeMicah

So--where is the patch? These posts go back to early October, when this problem was triggered by the 2.3.3 update. When will the next update which will surely address this issue be delivered?

LeeMicah

Cody21

Moto has not revealed any hint of "WHEN" ... only that there "WILL BE" an update. So your guess is as good as anyone's.

PS - Welcome. :smileywink:

Indies452

I'm having the same problem with my droid2 global. It pairs to my 2009 gmc sierra, but will not connect. In fact, it shows GMC in the list with the status "paired, but not connected". I successfully paired and connected my son's htc last night to prove out that it's not the truck, so now I'm left with the mutt of a f'n phone that won't work. Does anyone including Verizon have any idea when this going to be fixed? I originally bought the phone to use with the truck, and it did indeed work until it melted and Verizon sent a new one with 2.3.3 on it.

caddy5

I have two late model GM cars and my DroidX stopped working after it did an auto upgrade two days ago. also, I notice that my phone got quite noticably slower with the previous upgrade. Since I have unlimited data, perhaps Verizon is limiting speed similar to AT&T. The blue tooth problem is VERY serious.

unknown

Hello caddy5 and Indies452!

We are currently investigating the Bluetooth issue. For safety reasons the Bluetooth feature is an asset and we understand it's importance. Specific examples of the problem helps us speed up the process. If the two of you can send me some information through direct message, I can forward this info along.

I would need:

Device ID

Software Version

PRL

Hardware Version

You can find this information by going to Settings>About Phone>

Thank you!

Katie H

VZW Support

caddy5

I unpaired and repaired and that fixed my problem although the phone is still slow.

drkmship

Here is the information I feel ok sharing.

Android version....2.2.3

Model...Droid2 Global

System Version...4.5.608.A956.Verizon.en.US

Kernel Version....2.6.32.9.gb092e69 W36084@ca25rhe92 #2

Build number.....4.5.1_57_D2G-38

ERI version ......5

PRL version....52520

Note: I've successfully worked around this twice...the first time I changed "global" to just cdma.....lasted for a little while, then it quit working again. The second time (currently working--has to be redone if bluetooth gets turned off or the phone reboots), I simply turned off the service for personal address book...don't remember the exact name of the file, but it was the second service listed under bluetooth, and ended in "pab".

All this started after the OTA update to gingerbread OA. Additionally, phone now randomly freezes, and randomly restarts, and the battery now doesn't last nearly as long and often overheats when charging

Indies452

Good news! I got V to give me yet another refurbished droid 2 global and this one works correctly with my truck! Current version is 4.5.608.A956.Verizon.en.US, but an update is pending that want to take it to 4.5.629.en.US. I'm really not sure about letting this update apply. Any one have luck with 4.5.629.en.US?

v2advish

I'm facing the same issue with my DROID 2. I have a DROID X as well and had the same issue after Android 2.3.3 upgrade.

Today I applied the Android 2.3.4 System version 4.5.621 patch and this fixed the bluetooth to nissan voice issue.

Is there any similar patch planned for DROID 2.

Have this problem since Sep 2011 after upgrade.

Pravish

VStarVal

PAIRED BUT NOT CONNECTED. I had an auto push update about 2 weeks ago and my blue tooth worked fine prior to the update. Now I receive the error 'paired but not connected' and can't use my bluetooth. I have done a factory reset on my BT, deleted the pairing from the phone, did a soft reboot (removed the battery after power down) and re-paired my BT.

I tap to connect and the phone tries ie: 'pairing'. Always the same result, 'paired but not connected'. I have called Verizon tech support without results.

I love Verizon and actually, I'm a huge google proponent. But I really need my blue tooth, please.

From the post above here are my stats:

Android version....2.3.4

Model...DroidX

System Version...4.5.621.MB810.Verizon.en.US

Kernel Version....2.6.32.9-g1282440 mcbk83@il93lnxdroid08 #1

Build number.....4.5.1_57_DX8-51

ERI version ......5

PRL version....52644

Please, please help.

jdavk

Same problem. Only my phone won't even pair as it's "Unable to Communicate" with the receiver since the 621 update this morning. Deleted phone from BT radio, restarted Bluetooth on phone, etc. No help. Verizon likes to blame Pioneer for BT/Android issues but the three iPhones in the house connect to the same Pioneer receiver with no problems.

Android version....2.3.4

Model...DroidX

System Version...4.5.621.MB810.Verizon.en.US

Kernel Version....2.6.32.9-g1282440 mcbk83@il93lnxdroid08 #1

Build number.....4.5.1_57_DX8-51

ERI version ......5

PRL version....52644

(System info above is exactly the same as the previous post.)

drkmship

Brick,
I don't know if this will work for you or not, but I had the same issue and after a lot of internet research, I found this and it worked for me. It sounds really counter-intuitive...but it worked.

(My first workaround was to turn off the "global" ability, but that only solved the issue for a week or so.)

So far, this workaround has resolved my issue -- (Note:you may have to repeat it any time the phone is powered off, or bluetooth is turned off, but I haven't had to except when I've powered off.)

With bluetooth turned on:

Go to Settings
-->applications
    -->running services
      -->bluetooth
        -->bluetoothpbapservice
          -->and select STOP.

You should now be able to be discoverable and pair with your car again.

Let us know if this works for you. Anybody that tries this, let the others know if it worked for you too, or if I just got lucky

drkmship

See my reply to Brickcitysaint (3/22/2012) Hope it helps.

jdavk

That worked. Thanks!

-JD

VStarVal

This worked for me....

I'd already tried deleting/re-pairing my blue tooth. I'd powered off my phone, removed my battery all to no avail. I'd called Verizon support (thank you for being there!) but didn't find a solution. I did however, take my phone/blue tooth to a Verizon store as suggested.

Remarkably, the kid (everyone's a kid to me) at Verizon didn't follow the steps to pair and connect. He just started pushing buttons. Well, wouldn't ya know...

By putting my blue tooth in pairing mode while the phone was 'connecting' (always prior the response was 'paired but not connected) it connected! Worked just fine. To replicate the connection I put the blue tooth in pairing mode while trying to connect and it connected again! Now the blue tooth connects on its own without needing to be placed in pairing mode.

Please share if this works for you.

Many thanks to Verizon and their incredibly smart kids!

HopeIV

Worked for me, thanks DRK.

I had tried everything and was about to go into a VZ store for help, boy am I glad I looked here first!

jforetjr

I tried it and it worked once and then quit again, do you have any more ideas, thanks.

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