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Hands free- Car Bluetooth is not working at 2.3.3 update

brickcitysaint
Newbie
‎10-03-2011 06:28 PM

I have had the gingerbread update for a few months now.  Ever since my phone downloaded this update, my bluetooth has not been working in my car.  I have an 08 G37.  The bluetooth works fine with Froyo but it does not work with Gingerbread.  I installed the lates update and it hasn been fixed yet.   I contacted Verizon and they say a fix is being worked.  That was 3 months ago. 

 

WE NEED A FIX ASAP!!!!!  MY BLUETOOTH DOES NOT WORK AND I DONT PLAN ON BUYING A NEW CAR. 

 

VERIZON/MOTOROLA,

What can I do to fix this issue??????

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Cody21
Master - Level 2
‎10-03-2011 06:34 PM

I assume you tried unpairing the device & re-pairing it????  Just a thought.

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brickcitysaint
Newbie
In response to Cody21
‎10-03-2011 06:40 PM

Yes I did.  I even did a master reset and nothing has worked.  It has something to do with the BT software in the Gingerbread update. 

 

This sucks!!

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brickcitysaint
Newbie
‎10-04-2011 03:16 PM

back up to the top.......

 

VZ I need a fix for this!!!  Anyone???

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mdram4x4
Champion - Level 1
In response to brickcitysaint
‎10-04-2011 03:18 PM

did you upgrade the bt in your car?

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brickcitysaint
Newbie
‎10-04-2011 03:33 PM
I didnt because there is no need to. I called infiniti made an appt and they said everything checks out and is perfectly fine. They said there is nothing wrong with the cars bluetooth, its probably the phone. this is true because it worked with froyo flawless and after GB it stoped working. the BT connects and recognizes the handsfree but no sound comes out of the speakers.
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brickcitysaint
Newbie
‎10-05-2011 11:24 AM

Current status:  BT still doesnt work. 

 

I called verizon last night and I explained everything I have done so far i.e. master reset, delete BT Profile, reconnect and install BT profile. 

I speak to the Rep Lindsey and she tries to help me out.  She searches to see if there is a fix within VZ and comes back telling me she cant find anything.  She doesnt even see this coming up as an issue within VZ.  She says the only time she sees the issue coming up is on outside websites such as droid forums. 

So she calls Motorola, the Motorola Tech says that yes it has been an issue and they are working on it.  (it has been 3 months and counting and no fix for this issue)  The tech suggests to take my car to the dealership and have an IT guy delete the security profile from my and that should fix it.  I said ok I will call infiniti and see what they can do.

I talk to a rep at infiniti, i explain my situation, and he says deleting the security profile will not fix anything.  The phone connects so there isnt a security issue.  It seems there is an issue with the BT software on the phone itself.  He was very friendly and suggested I stop by the dealership so that he can trouble shoot the car and phone and see if there is something he can do.

 

VERIZON/MOTOROLA/Anyone-  Anyone know of a fix to this issue? 

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AntonioC_VZW
Verizon Employee
In response to brickcitysaint
‎10-07-2011 12:36 PM

Hi brickcitysaint,

 

I am sorry to learn of Bluetooth connectivity issues you are experiencing. Thanks for contacting our Tech Support Team and the Motorola Tech team regarding this issue. I have also escalated this issue to our product research and development team to look into this issue. While this issue will most likely be resolved via a software update developed by the manufacturer and I have no ETA for a resolution, please be assured that we'll do everything within our power to expedite this issue's resolution.

 

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brickcitysaint
Newbie
In response to AntonioC_VZW
‎10-07-2011 12:43 PM

Thanks for the reply Antonio.

 

I've spoken to many people @ VZ & Motorola regarding this issue.  I get the same response, "we are working on a fix".  But 90 days later I still havent seen a fix.  I hope it gets raised to the proper channels so that a resolution is reached. 

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wbgraber
Newbie
In response to AntonioC_VZW
‎10-07-2011 04:34 PM

Antonio,

 

I have the same problem as brickcitysaint.  I performed the upgrade Tuesday of this week on my droid X and now the bluetooth audio on my 2007 Infiniti G35X doesn't work.  The phone will pair with the car, but there is no audio and it disconnects the call after a few seconds.  Prior to the upgrade, the phone worked great. A Verizon employee with the same droid X and same upgrade paired with my car and same problem.  I'm sure it's a software issue. 

 

You mentioned a "patch" coming from motorola, any word on when it will be available?  Thank you. BG

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edclark50
Newbie
In response to wbgraber
‎11-30-2011 01:54 PM

I have the same problem with my plantronics k100 after the 4.5.605.MB810 update.  Very frustrating.

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AnthonyTa_VZW
Verizon Employee
In response to edclark50
‎12-02-2011 10:53 PM
edclark50 wrote:

I have the same problem with my plantronics k100 after the 4.5.605.MB810 update.  Very frustrating.

Hello edclark50,

 

I can understand your frustrations with your Plantronics Bluetooth headset not working properly.  I would like to make a suggestion as to a possible fix.  Try pairing the Bluetooth headset with the phone again and make sure the Bluetooth device is shown as "Connected to phone and media audio" in Settings > Wireless & Network Settings > Bluetooth Settings.

 

Please let us know the result of your testing after confirming these settings.

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LeeMicah
Newbie
In response to AnthonyTa_VZW
‎12-27-2011 10:57 PM

So--where is the patch?  These posts go back to early October, when this problem was triggered by the 2.3.3 update.  When will the next update which will surely address this issue be delivered? 

LeeMicah

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Cody21
Master - Level 2
In response to LeeMicah
‎12-28-2011 03:01 PM

Moto has not revealed any hint of "WHEN" ... only that there "WILL BE" an update. So your guess is as good as anyone's.

 

PS - Welcome.  :smileywink:

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LeeMicah
Newbie
In response to LeeMicah
‎12-28-2011 03:53 PM

Thanks, Cody21, for at least responding.  It seems like Verizon should be taking this situation seriously, rather than just blowing off so many unhappy users.  Customer service??

LM

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wbgraber
Newbie
In response to AntonioC_VZW
‎10-07-2011 04:34 PM

Antonio,

 

I have the same problem as brickcitysaint.  I performed the upgrade Tuesday of this week on my droid X and now the bluetooth audio on my 2007 Infiniti G35X doesn't work.  The phone will pair with the car, but there is no audio and it disconnects the call after a few seconds.  Prior to the upgrade, the phone worked great. A Verizon employee with the same droid X and same upgrade paired with my car and same problem.  I'm sure it's a software issue. 

 

You mentioned a "patch" coming from motorola, any word on when it will be available?  Thank you. BG

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Bilfro
Enthusiast - Level 2
In response to wbgraber
‎10-07-2011 04:41 PM

have the same problem on my Acura TL and another work mate has the same problem on his Toyota Prius  when we both installed Gingerbread, so we know it is not the car's bluetooth software and and is definatley a software problem with the phones!

 

Great work Verizon/motorola !!

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Cody21
Master - Level 2
In response to Bilfro
‎10-07-2011 04:45 PM

MOTO is certainly aware of this -- it started immediately after the GB update 4+ months ago ..  Let's just HOPE there is still another release update in the works that addresses these GB issues ....   HOPE HOPE HOPE.

 

https://supportforums.motorola.com/thread/49102?tstart=0

 

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brickcitysaint
Newbie
In response to wbgraber
‎10-11-2011 02:44 PM

Antonio,

Regarding the "Patch":  VZ and Motorola say they plan to release a fix but its been 3 months for me and I havent heard or seen a fix to this issue.  I am still waiting....

 

 

 

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brickcitysaint
Newbie
In response to brickcitysaint
‎10-11-2011 02:45 PM

Back up to the top!!!!!

 

VZW we need a fix......

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brickcitysaint
Newbie
In response to brickcitysaint
‎10-17-2011 10:22 PM

Back up to the top!!!!!   No Fix No solution has been presented yet.  

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