Has any one gotten there fed ex tracking number yet for shipping the x to u

Not yet, I've seen people on Facebook who say they ordered this morning (6AM) and had shipping confirmation.

smkeater

THANKS FOR YA HELP HEAVY RESCUE OR TRUCKIE

I'm on a volunteer Extrication unit. So it varies. :smileyhappy:

JediTim28

I ordered my Droid X this morning and it still says it is being processed. I didn't have an option for FedEx...as far as I know the only options are for UPS and I was give free choices for Next Day deliver for tomorrow in ewither the AM or the PA, Saturday morning delivery or 2nd day air. I took the Next Day Air-AM knowing that UPS will deliver by 13:30AM tomorrow to my home and someone would be home to accept the package.

I posted this question on twitter.

VZWSupport When will customers who ordered last night expect to recieve shipping confirmation?

answered

VZWSupport It should be within 24 hours. *ZC

smkeater

if that true then how can the do the overight to u by 10 am wow

budone

smokey1 wrote:
if that true then how can the do the overight to u by 10 am wow

Next day business shipping occurs when you place an order online BEFORE 4:30pm.

ss10

Ordered my Droid X around 8:00 am online. I received a sales confirmation but no shipping/tracking info yet. The process seems to be taking longer than usual.

ss10

Received my shipping/racking info about 20 minutes ago. I can't wait!!!

jasondroidx

i woke up at 2:55am EST so i made sure i got my droid x tomorrow. got my verification immediately, but i still don't have my tracking # and payment hasn't posted. if i don't get it tomorrow i'm gonna have words...

It's taking some time to get the notifications out, I ordered mine at 11:45 PM CDT last night, got my verifcation at 11:45AM today.

I ordered mine at 2.30 pm eastern time with free overnight delivery and it tells me Your order is currently being processed. Please check back tomorrow.

Hope this isn't a bad sign just changed from AT&T and the Iphone to this.

jaylan222

@Rescue814: Does that mean that even though I have not received my "shipping" notification yet, that it might have shipped already? When I check the order status on the VZW website, it just says that my "order is processing" and that I should "check back tomorrow".............. :smileysad:

numb683

Wow this seems so familiar??????? Oh yeah the Droid Incredible had the same thing happen and oh yeah people canceled their orders for the X and now the wait starts all over again hahahahaha so glad I have my Incredible.

numb683 wrote:
Wow this seems so familiar??????? Oh yeah the Droid Incredible had the same thing happen and oh yeah people canceled their orders for the X and now the wait starts all over again hahahahaha so glad I have my Incredible.

Wow, you contributed nothing and only mocked people... What a great help you are.

numb683

You know this and yes thats all I did... Plus there is an update that gives the Incredible everything the X has but the screen size and the HDMI out... Both thing I can live without.

shehippie

Yes. I ordered at 8:30am and had my confirm info by 9am. Said fedex will be here no later then 4:30pm tomorrow.

I ordered my DROID X at 3:53am EST via online order..I have the confirmation number / page printed out...I took the FED EX OVERNIGHT SHIPPING (FREE).. Was fully expecting to have my X in hand tomorrow. Everything went through just fine on the website.. no probs or anything... My girlfirend called customer service 3 hours later (6:30am EST) to order hers.. within a couple hours she had her tracking number in her email..I have YET to receive any tracking number for my internet order !!... I called customer service to ask what the deal wzs.. was told that they can SEE the order, but no phone is attached & nothing has been shipped out. Then told me that it woudl ship on 7/23 ( 8 days late ) even though I was guaranteed OVERNIGHT to arrive on 7/16/10.. Told them WRONG ANSWER. Customer service rep was VERY RUDE, her supervisor was even worse... would NOT listen, didnt care.. dont know... ALL I know is what the internet order dept was saying they could do was a LIE !!!...Tried to call the internet sales dept to get explanation.. they wouldnt answer the phones.. had customer service try to call them.. they received message that internet sales dept was CLOSED in observance of HOLIDAY.. Since when did July 15th become a HOLIDAY ??

Internet Sales KNEW they messed up, KNEW they couldnt fulfill the orders as promised, KNEW they were going to be bombarded with complaints, so they PURPOSELY took phones off hook....You ask me.. to EVERYONE they did this same thing to ( accepted orders then couldn't fill them ).. they OWE either a FREE PHONE or at least 3 months FREE service !! when phones finally ship...

My girlfriends phone ( ordered through cust srvc ) was SHIPPED & WILL ARRIVE tomorrow as promised... Guarantee you this will be the LAST TIME I EVER order anything through vzw website..I told them if I don't have an answer tomorrow & have my phone IN HAND on 7/17/2010.. they WILL lose a 10 year customer...VERIZON INTERNET SALES.. YOU SUCK !!!!

Just got off with CSR they told me that they were not on back order and I would be receiving mine tomorrow.But I think I was just circle jerked cause I said I would just go ahead and cancel the 3 phones and the $250 service.

autoxer

Finally received my FedEx tracking number nearly 20 hours after it was ordered. :smileysurprised:

For those on the West coast there is still hope... I'm in Seattle and my phone is being shipped from Ontario, CA.

DustyF

I just got off the phone with a CSR and although I placed my order at 12:54 AM the CSR could not explain as to why my phone did not ship. Further more he could not tell me when it would ship and asked me to call back tomorrow if I still had not received a tracking number...

:smileymad:

autoxer wrote:
Finally received my FedEx tracking number nearly 20 hours after it was ordered.

For those on the West coast there is still hope... I'm in Seattle and my phone is being shipped from Ontario, CA.

I'm in Illinois and mine shipped from Ontario, CA as well. I would have figured mine would ship from Memphis. But none-the-less I'm happy to say mine is in route and scheduled for delivery by 10:30am.

drwatz0n

Just got off the phone with Verizon Customer Service. Spoke to a very nice guy who was more than happy to help about me not yet receiving my tracking number. As he read it off, he mentioned that expected delivery is Monday the 19th (which is better than I thought... I was assuming I was one of the "oops" orders that would be backordered). That being said, the device is in transit to my local facility tonight... so you never know.

In any case, if you have not received your tracking number, call Verizon NOW! Their phone lines close in a few minutes, and if you really need to know call them!

Magnifico

Appears I was also one of those oops orders. Order sent through at 2:06 AM... I'm being told they didn't process it until freaking 5:40 PM and that I would receive my phone the 25th. Verizon Wireless Online orders is completely unreliable, I will never do business online with them again... who knows what else they would screw up.

Magnifico

Ok, well after calling Customer Service twice, and posting my complaint on here (even posted it on Facebook) I finally received my tracking number.... should be here tomorrow by 4:30. Yep, thanks Verizon for listening to your customers and getting their orders filled, even if we do have to complain sometimes :smileywink: .

nacleri55

I ORDERED MINE ON MONDAY WITH THE PEOPLE ON THE PHONE. I CALLED TODAY AND THEY NOW TOLD ME THAT THE LADY WAS LATE TO WORK AND SHE DIDNT PUT THE ORDER IN UNTIL 3PM WHICH WAS WHEN THEY WERE OUT OF PHONES., AND THE LADY THAT I WAS ON THE PHONE WITH ON MONDAY SAID I WOULD BE GUARANTEED THE PHONE BY FRIDAY BECAUSE I ORDERED ONE DAY SHIPPING AND SHE ALSO SAID IT WOULD BE ONE OF THE FIRST ORDERS AND SHE ALREADY PUT IT IN THE SYSTEM SO WHEN THURSDAY CAME AT 12AM I WOULD GET IT. VERIZON IS SO **bleep** AND THEY ARE ALL LIARS, THE SUPERVISOR HAD AN ATTITUDE WITH ME AND NOW IM NOT GETTING IT SHIPPED UNTIL THE 23RD. IM SERIOUSLY THINKING ABOUT SWITCHING TO ANOTHER COMPANY BECAUSE IVE HAD PROBLEMS LIKE THIS BEFORE. THEY'RE SERVICE SUCKS!!!!!!!!!!!

jaue99

I pre-ordered my droid x from bestbuy on June 25th at my local store and was number two. My contract doesn't end until March 3, 2011 however I'm able to upgrade in Nov and with me having the family plan I can upgrade my line every year which I was able to do back in March. I had spoken to the Verizon rep and Bestbuy before hand and was told yeah everything is fine and don't worry about it. I had my appt at 1030 to pickup the phone and when I got there, the lady said they couldn't do it because my contract doesn't end until March 2011 however there was a Verizon rep there who pulled up my acct and said I should have been able to do. I said no worries and hurried up and was online just before 1100am est when there was nothing indicating that they were out of the droid x and all it kept saying was your order is being processed. I checked it again a few hours later and it read this, Your order has been processed and will be shipped based on inventory availability and shipping method. You will receive shipment notification and tracking details via email. I have to agree with people on here and other websites that have ordered there phones before everyone else and not looking like we are getting our phones before them. Hopefully this is not the case and there is just a problem with issuing tracking numbers. Like most people I just feel if you have my money why can't I have what I paid for. Like I said hopefully I get mine tomorrow since I had it overnighted but I guess we will see what happens. Good luck to everyone.

Chubbs

nacleri55 wrote:
I ORDERED MINE ON MONDAY WITH THE PEOPLE ON THE PHONE. I CALLED TODAY AND THEY NOW TOLD ME THAT THE LADY WAS LATE TO WORK AND SHE DIDNT PUT THE ORDER IN UNTIL 3PM WHICH WAS WHEN THEY WERE OUT OF PHONES., AND THE LADY THAT I WAS ON THE PHONE WITH ON MONDAY SAID I WOULD BE GUARANTEED THE PHONE BY FRIDAY BECAUSE I ORDERED ONE DAY SHIPPING AND SHE ALSO SAID IT WOULD BE ONE OF THE FIRST ORDERS AND SHE ALREADY PUT IT IN THE SYSTEM SO WHEN THURSDAY CAME AT 12AM I WOULD GET IT. VERIZON IS SO **bleep** AND THEY ARE ALL LIARS, THE SUPERVISOR HAD AN ATTITUDE WITH ME AND NOW IM NOT GETTING IT SHIPPED UNTIL THE 23RD. IM SERIOUSLY THINKING ABOUT SWITCHING TO ANOTHER COMPANY BECAUSE IVE HAD PROBLEMS LIKE THIS BEFORE. THEY'RE SERVICE SUCKS!!!!!!!!!!!

This is the worst story iv'e heard yet. I feel sorry for you. I called customer service to place my order, i have no confrimation, and no tracking number. My theory is that if you ordered it from customer service, you will recieve the information tomorow.

Has anyone who called in to order recieved a order confrimation/tracking number.

Chubbs wrote:

nacleri55 wrote:
I ORDERED MINE ON MONDAY WITH THE PEOPLE ON THE PHONE. I CALLED TODAY AND THEY NOW TOLD ME THAT THE LADY WAS LATE TO WORK AND SHE DIDNT PUT THE ORDER IN UNTIL 3PM WHICH WAS WHEN THEY WERE OUT OF PHONES., AND THE LADY THAT I WAS ON THE PHONE WITH ON MONDAY SAID I WOULD BE GUARANTEED THE PHONE BY FRIDAY BECAUSE I ORDERED ONE DAY SHIPPING AND SHE ALSO SAID IT WOULD BE ONE OF THE FIRST ORDERS AND SHE ALREADY PUT IT IN THE SYSTEM SO WHEN THURSDAY CAME AT 12AM I WOULD GET IT. VERIZON IS SO **bleep** AND THEY ARE ALL LIARS, THE SUPERVISOR HAD AN ATTITUDE WITH ME AND NOW IM NOT GETTING IT SHIPPED UNTIL THE 23RD. IM SERIOUSLY THINKING ABOUT SWITCHING TO ANOTHER COMPANY BECAUSE IVE HAD PROBLEMS LIKE THIS BEFORE. THEY'RE SERVICE SUCKS!!!!!!!!!!!

This is the worst story iv'e heard yet. I feel sorry for you. I called customer service to place my order, i have no confrimation, and no tracking number. My theory is that if you ordered it from customer service, you will recieve the information tomorow.

Has anyone who called in to order recieved a order confrimation/tracking number.

Yes, I did, but there were issues with my order that had to be straightened out. I think with the massive number of people ordering just after 12:00am that some of ours fell into cracks in the system.

As for the person who said they ordered it on Monday, there was no way they could order it early. If someone said they would place the order for you first thing on the 15th they were flat out lying. Although to be honest with you, I think you were told that they couldn't place the order until the 15th and told you to call back and order it then.

SmokeX

Well I'm glad I found these forums and heard about the horror stories gong around today. After reading all this BS I decided to call my self and find out about my order. I ordered mine 7/15/10 at 8:00am MST with a CS rep on the line to make sure I did it correct and didn't miss out on the free overnight shipping. Everything went well at that time. Then I read the forums and called, this is where it got hairy! The CS rep told me my order was "marked" as overnight shipping. Then I was put on hold as she talked to a internet sales person. She came back and said unfortunately since there is such a high demand and that "employees" were up at 12:02 EST to place orders (and others) that there were orders placed at 2:00am EST that had not been processed on VZW's end. Mind you this was around 2 -3 pm MST.

So anyway long story short I wasn't going to get my phone overnighted and I would more than likely get it on the 23rd like everyone has been saying. I said I wanted to cancel my order, this got me a measly $25 credit to my account to not cancel. Well this evening I received a email stating that it was shipped and had my tracking number and it is in route. So I "should" have it tomorrow by 3pm MST. We'll see, I won't hold my breath!

Good luck to everyone else, hope it turns out for you all...

Yeah.. I ordered mine via the website.. then 3 hours later my girlfriend CALLED customer service to order hers...I have yet to get ANY VALID information from ANY CSR, nor have I received a tracking number.. YET.. my girlfriend, who called her order in, had a tracking number within 2 hours of ordering hers via the call in ordering... go figure !!!...

OK, called CSR again this morning at 6:31am....trying to get them to put me through to internet sales, which according to the csr doesn't open till 8 am EST ( how convenient )..Anyway, here we are 27 hours later from when I ordered my phone online & still had not received any tracking number.. When I gave the csr my order confirmation number.. all the SUDDEN they said they could see that my order had been placed & definately went through... at exactly the same time I called in...really ??.. my order magically appears the EXACT second I call csr this morning ??? & supposedly was packaged & waiting for Fed Ex pickup.. So I inquired about having the shipping method changed to SATURDAY AM delivery... was then told that Fed Ex may already have in their possession so couldn't change shipping method... OK WAIT ... one second their saying order was placed & packaged awaiting fedex pickup.. next second their saying fedex may already have in possession ???

What kind of fools is verizon playing all of us for ?? They can't even get their stories, or should I say excuses, straight.. Changing them from second to second...So I went on VZW website to check status of order... still showing same thing as last night.." Your is in process, check back tomorrow"...this is complete BS !!!...NEVER NEVER NEVER again will I order ANYTHING from verizon internet sales.... In fact, I may just drop my service completely with VZW.. ALL 4 LINES !!! This has got to be the BIGGEST SCAM EVER !!.. may even have Bernie Madoff beat on this one.....

7/15 @ 3:53AM EST -> Order Droid X online & receive order confirmation page

7/15 @ 6:35am EST -> Call CSR to order second Droid X... receive tracking number within 2 hours

7/15 @ 7:32PM EST -> Still no word on my internet order, no tracking number, no anything.. call csr

7/15 @ 10:30pm EST -> STILL on phone with csr trying to find problem with internet order, since internet sales woudln't answer phone & was giving message that they were CLOSED for holiday

7/16 @ 6:31am EST -> call CSR again & MAGICALLY that exact same second my order is placed & definatley went through awaiting pickup.

7/16 -> CSR still CAN NOT give me any information as to verification of order packaged, stating cant change shipping method since fedex may already have in hands (BS, if fedex had picked up would have had tracking number already)

jaylan222

@ Bull24... I think the problem (from my experience over the last days in speaking with the CSR's) is that there is a "disconnect" between "production" and what they have visibility of within the "system". In addition, FEDEX could have indeed picked up your order and it is possible it is not showing on VZW's website yet due to FEDEX not "sending" the tracking information (via web) to VZW.

I was just as frustrated as you.... believe me.... but, at the end of the day, the CSR's are working with the "info" that they have.... (I know this doesnt make you feel any better... but, I've been on their "end" before and I know that they are probably just as frustrated as you are.)

Wish everyone luck with their order but think we will cancel our 3 phone order and service and just stay with AT&T just not worth the hassle and lies from Verizons CSR thats one thing I can say over the 5 years with AT&T never had a problem their CSR.

rgraham

I just called again,

They checked.

I got confirmation email at 5 AM July 15th, rep said they didn't stamp it til later that evening, so over 12 hours!!!

Said it wont be shipped until 7/23.

This is absolute bull crap.

I will never again order from verizon online.

So im guessing all that didnt get shipping confirmation, yours is probably back-ordered as well.

Waiting555

I still haven't gotten my shipping confirmation. I ordered yesterday at 5:30am and I only get the response that my order will be shipped when product becomes available..blah blah blah...

Verizon does suck. They better not charge me for this email package until that phone is in my hands and activated.

Bogues3043

Yeah, I ordered at 2 AM ET on 07/14 and when I still hadn't received my shipping confirmation, I called and based on their initial reaction of " so you mean you placed your order at 2 PM, it must be backordered" and then I corrected the agent to 2 AM, she said, "Oh yes, 2 AM" we don't have any information yet. I'll either text you within 3 hrs with more information, or please just call back around 3 PM today."

I'm not holding my breath on getting that message.

REH216

Well just got of the phone with CSR and ......Drum roll...." Your order got STUCK in the system and it was not process until after Pm...........You will not receive your phone until 7/23...She also mention that 5000 other orders got stuck.........I placed my order at 0230 because I wanted to make sure I dint have a problem and this is what I get...Nice....Sprint here I come.

curtterp

I got my shipping number, but when checking, I found out that at 0030 (I woke up, ordered, then went back to bed) I was not alert enough to pay attention to the shipping method. It is due to be delivered on Monday..... sucks because its my day off today and could have played with it all weekend, now I have to wait until Monday night after work to get my hands on it.

I was hoping that FedEx would provide world class service to get it here today (make themselves look good) but my hope was that they would make up for MY mistake.

But it is on the way........ for that, I am glad

kevjohn

I had a family emergency the cropped up yesterday and didn't get to place my order until earlier today. I can understand that they burned through their original allotment of this popular phone and I'll have to wait for the next batch, but this overnight shipping thing worries me, specifically the "signature required" part of it. I am lucky enough to have a 9-to-5 job during the week (and I just loooooooooooove my job :manindifferent: ) and there won't be anyone at my place to sign for anything. Is it just going to keep bouncing around in the back of a UPS truck until they catch me at home? Does anyone know any way to nullify that signature requirement? I live on a "safe" street and have packages left on my porch all the time.

curtterp

Once you get a tracking number, contact the local office of the delivery company. Most of the offices allow for pickup during certain hours, if you are not going to be home during delivery hours.

They also would tell you how to forgo the signature required, but that is not a direction I would go, because if someone would take the package, you would not have any recourse if you didn't get the phone, and be stuck with a 2 year contract without the phone.

kevjohn wrote:
I had a family emergency the cropped up yesterday and didn't get to place my order until earlier today. I can understand that they burned through their original allotment of this popular phone and I'll have to wait for the next batch, but this overnight shipping thing worries me, specifically the "signature required" part of it. I am lucky enough to have a 9-to-5 job during the week (and I just loooooooooooove my job ) and there won't be anyone at my place to sign for anything. Is it just going to keep bouncing around in the back of a UPS truck until they catch me at home? Does anyone know any way to nullify that signature requirement? I live on a "safe" street and have packages left on my porch all the time.

Due to the Value being over $500 the shipping company requires a signature to release the shipment. With that said.... If you leave a note taped to your front door instructing the delivery guy/gal exactly where to leave your package, and include a signature they SHOULD leave the package as this note constitutes a signature.

Be cautioned though, I have had a shipper still decline to leave the item because there was not a place to "hide" the package. It would be wise to instruct the shipper in your note to leave it at a backdoor, or behind a porch wall, or somewhere else where it will be easily hidden from view.

jaylan222

THE DROID X HAS LANDED!!!! Just got delivered!!!!!!! WOOT WOOT......

Here was my timeline:

7/15 230am : Ordered online

7/15 245am: Order Confirmation received via email

7/15 600PM: Shipment Confirmation status received

7/16 10am: DROID X LANDS on my front doorstep :smileyvery-happy:

Good Luck to everyone!!

kevjohn wrote:
I had a family emergency the cropped up yesterday and didn't get to place my order until earlier today. I can understand that they burned through their original allotment of this popular phone and I'll have to wait for the next batch, but this overnight shipping thing worries me, specifically the "signature required" part of it. I am lucky enough to have a 9-to-5 job during the week (and I just loooooooooooove my job ) and there won't be anyone at my place to sign for anything. Is it just going to keep bouncing around in the back of a UPS truck until they catch me at home? Does anyone know any way to nullify that signature requirement? I live on a "safe" street and have packages left on my porch all the time.
Can you not just take the call tag they leave the door and just go pick it up from the facility? I've done that many times instead of getting stuff put on trucks day after day.

kevjohn

curtterp: Thanks!! When I get home and can check my email, I'll do that.

crb79: I get stuff more expensive than that shipped and left on my porch all the time. Just last week I received about $600 worth of photography gear that was waiting for me when I got home. I'll try your note + signature idea in conjunction with curtterp's idea.

Rescue814: I have done that in the past, when I had a different work schedule. Currently the only way I'd be able to go visit the facility would be on the weekend. If that works out to be the case I might as well wait at home for them to come by next weekend. *sigh* I hope I don't end up having to wait a week for my new phone.

s11

Yeah right! I made the terrible mistake of actually talking to a person and "I" did not get over night shipping. And since I didn't get my fed ex tracking number yet either, I called and am now told that instead of being shipped today as promised, it will be shipped sometime around the 23rd.... doesn't make me happy!!!!!!!!!!

Dalies

s11 wrote:
Yeah right! I made the terrible mistake of actually talking to a person and "I" did not get over night shipping. And since I didn't get my fed ex tracking number yet either, I called and am now told that instead of being shipped today as promised, it will be shipped sometime around the 23rd.... doesn't make me happy!!!!!!!!!!

Welcome to the club! I cancelled becuase of the lack of any type of Customer Service on this issue. No one was able to help me except to say that the order I placed at 12:40 am EDT July 15 would ship by the 23rd.

These are the kind of things that happen when you let Corporation the country.No one to answer to.

Trebad

The rep told me that the high volume of customers around 12-3 AM screwed up a server and it basically started shuffling orders and didn't put in the early AM ones. I'm so angry. I actually make sure that I'm in there as soon as possible to order it because I knew it would sell out...and I end up getting screwed for it.

Regalroyale

I ordered my device at 2:33 AM EST, July 15. I have yet to receive my tracking information. I called twice and spoke to two different reps and they claim that I should have received something within 24hrs..or that FedEx just didn't update my shipping info. I think they really know the deal and aren't telling me that I am part of the crowd that got stuck in the system and was processed later in the day. I do not have my hopes up at this point but I very disappointed.

Trebad

I'm tempted to cancel my order and go give my local verizon store the business. They have it in stock...

Is having patience worth not dealing with the mail-in rebate? That aside, I should cancel it just because of the screw up.

Trebad wrote:
I'm tempted to cancel my order and go give my local verizon store the business. They have it in stock...

Is having patience worth not dealing with the mail-in rebate? That aside, I should cancel it just because of the screw up.

I'd go to the store, get the phone in your hands, or employee's hands for you, have them cancel the order and process it in the store.

lestatv6

I made the mistake on believing the website saying "free overnight" with online ordering and now I am not getting mine until monday either. I too was hoping to be able to play with it this weekend. but at least we are getting ours monday. I ordered mine at 12:30 a.m. Thursday morning. Alot of people did the same and they are not getting there's to the 23rd. I would have gladly paid the 8 dollars to have it overnight but I thought with 2 day service I would at least get it saturday. Its 3:00 pm Central time and it just left the Memphis facility to be shipped here.

sHaY_j

The tracking number only becomes available for tracking once FEDEX has picked up the package from our distribution centers. At this point FEDEX is in possession of the package, and all of their systems will be updated to reflect the anticipated delivery times, and the most up to date information. Please do not cancel an order because you are unable to track the order. Once a tracking number is assigned to your shipment, we will email you the tracking information. We appreciate your patience and understanding.

HTH :smileywink:

Topper59

Just called CSR again to check in on my order status. This rep said it was shipped and he gave me a valid FedEx tracking number! I'm SO releived that it's out of Verizon's hands and on the way here.

Jul 15, 2010 7:31 AM Picked up WEST CHESTER, PA

I thought it would come from Memphis, but PA is fine too! (I live in Chicago)

Too bad it's 2 Day Air. It'll be here Monday. Hey, it's better than the 23rd.

OK all of you wireless employees... explain this one...

Order placed 3:53am on 7/15... have yet to receive ANY email from vzw @ all.... nothing explaining any delay.. any reasons why my internet order placed & CONFIRMED with all information ( order #, location #, internet ref #) at the time of order has yet to be shipped... when 3 hours AFTER I placed the internet order I called into CSR to place on order for a 2nd line I have on my acct.. I had tracking # within 2 hours & phone arrived today...Yet STILL no word or answers as to why my internet order STILL has yet to be heard from...

Then to look at the boards here.. .see orders placed MANY HOURS AFTER my original order was placed has received their tracking numbers, albeit 30+ hours later, & thier phones will arrive on 7/20 ... yet still NO WORD from VZW as to status of my order.. & keep being told it will ship on 7/23 when orders placed WELL AFTER my order are shipping now & will receive on 7/20....

there... answer that...or be like the internet dept & give NO ANSWERS.. just excuses...

CSDunford

I have mine, but how does ordering at 6am on Thursday with delivery by 7pm the next Monday equate to 2-day delivery???? Verizon, this is NOT the way you do customer service. I ordered mine early on Thursday so I could get it on Saturday--you know, when I'm home and not at work. Ordered hubby's about 5 hours later, and his "2-day delivery" is TUESDAY. Shame on you, Verizon. That is false advertising.

Well.. I just SUPPOSEDLY spoke to someone at the NE area managment & was told that my order was still in the que.. that SUPPOSEDLY all orders that were placed yesterday WOULD ship today...yet she couldnt guarantee that.. go figure...so.. about to call for the 15th time to see what the heck is up with my order placed 42 hours ago with no response, no answer, no anythingfrom verizon.. Well after the last call, I decided to file a complaint with both the FTC & FCC for FALSE ADVERTISING, NOT FULFILLING ORDER AS STATED THEY WOULD, NOT FULFILLING PURCHASE CONTRACT, NUMEROUS OTHER COMPAINTS... So they (vzw) wants to play the game.. let's play !!!... I've already been in contact with my attorney, already contacted FTC & FCC....so it's timeto call in the big guns & let them play with the big boys !!!.... I'm done with excuses, lies, all the run around,all the "Im sorry" **bleep**.....Maybe if ALL of us that VZW is screwing over wouldn contact the FTC.. MAYBE just MAYBE they would see that they can't treat customers like they are right now.....OH... as I figured.. when I asked the so-called WIRELESS EMPLOYEEs on this board & asked the question.. I get NO ANSWER.. gee.. guess they really are wireless employees since they can't answer anyquestions....

WOW... FINALLY after 45 hours & 21 calls to CSR, internet sales, NE area regional sales division.. I FINALLY received my tracking number.. just think... it only took 45 hours & 21 calls to get anything done...Of course I had to VERIFY the tracking number I was given to see REAL PROOF that what they said was done was ACTUALLY done....so all of those still waiting that placed their order online & yet to receive anything... just do like I did.. keep calling every two hours.. then MAYBE just MAYBE you'll get something done... Mine will be delivered on Monday ( even though I requested Saturday AM delivery )....

curtterp

CSDunford wrote:
I have mine, but how does ordering at 6am on Thursday with delivery by 7pm the next Monday equate to 2-day delivery???? Verizon, this is NOT the way you do customer service. I ordered mine early on Thursday so I could get it on Saturday--you know, when I'm home and not at work. Ordered hubby's about 5 hours later, and his "2-day delivery" is TUESDAY. Shame on you, Verizon. That is false advertising.

Actually it is not false advertising...... that is 2 BUSINESS day service, not 2 Calendar day service. There was no option for Saturday deliver since Saturday deliveries cost a lot more.

The extra day delay for your husbands more than likely is due to the demand that was placed on the system during the first hours of ordering.... they must have had a big backlog of orders hung up in a queue

jaue99

So I called customer service today just wanting to know how is it, like others, I ordered mine in the am and people that ordered there's between 2-8p July 15th, got there tracking number. I couldn't understand it. The csr informed me that each order went to a specific warehouse location instead of going to one location and depending on which location my order went to, they may have ran out before others. She advised that it should ship by July 23rd which means I will get it on the 26th. She did give me a credit of $100 on my account so I couldn't really argue with that. The way I'm looking at it is that I'm getting the phone for $100. Although that sounds good I still rather just have the phone. I have a blackberry and it sucks. Hopefully the reports I heard today about Motorola and Verizon restocking on Monday is correct and that I get my phone next week.

ibz41

Received my order confirmation at 2:25AM. Around 10:30AM I called verizon because order showing "still being processed check back tomorrow". They said orders are getting entered in the order in which they are received and my order would be processed shortly. Around 12:30PM order showed in same status so I called back again. They told me order would be fine and I would receive my phone next day. I ask the rep if I would be better off just canceling and reordering over the phone? He told me not to do that because I would lose my place and end up receiving order at a latter date. So I left the order alone but still no phone on 7/16/10. I called back again and was told my order will not ship till 7/23/10 because order was not processed until 6:16PM. Meanwhile my coworker received his order which he place over the phone at 8:00AM. It is absurd that it took 16 hours to process my order. Furthermore, it is more absurd that others which ordered after me have received their phone and I am left waiting???? I thought this was first come first serve? I even went the extra mile to make sure nothing was wrong with my order but ended up getting misled. Now I wonder if I will even get the phone on 7/23/10 since my order shows as processed but I did not receive an email indicating x was out of stock. I'm left wondering if my order is still stuck in limbo or will actually ship when it becomes available?

jaue99

Just looked at the Verizon website on the Droid x and it's now saying orders will be shipped by July 27th. Ain't that some bull crap. Was also able to look at my online receipt and shows they didn't even process the order until 730p ET even though I had ordered it over 8hrs earlier.

REH216

Well > order phone at 0230> call at 0700 make sure everything is ok.."Yes"> called at 1400 everything ok...(Yes)>Called at 2200 everything ok..."Yes"> Called on the 16th at 0700 everything ok...(no)> Called back at 0900 everything fix...(no) but here are $100 for your troubles.... you will get your phone on the 23rd....@me OK.....get email today......your credit of $85 has been applied.......REALLY! I want to be ok with my order being late, i can handle one more week of waiting but is the **bleep** that i cant deal with.

Regalroyale

RIght now I really need to work on getting that $100.00 credit. Thank you very much.

j_o_e_

Shipping 07/27. Really?! Here's what really **bleep** me off. I happened to find myself in an area where a corporate store actually had at least 1 phone left. I said "fantastic I'll take it, but you'll have to call to have my current order cancelled since it's backordered." They told met that there was a note on my account specifically stating that the order currently awaiting shipment was not to be canceled. **bleep** off, VZW.

webby1

I ordered the Droid X by phone on 7/15 at 3:30 pm. The CSR said they had stock and promised to overnight it to me and text me the tracking #. That never happened. He gave me an Order #, but that order # has been useless -- the VZW website has NO record of that Order in my account. So I have had to call and call to find out anything. I have gotten the continual run around and promises galore.

The website shows shipments starting 7/27 now. So this morning, 7/17, I called and pushed hard, and was told it wouldn't ship until 7/23, a Friday, but how do I know that is even true?? They have lied to me many times already. Even though there is no record of my order on my account, and even though the product has not shipped and will not ship for a week minimum, the clowns have already charged my account the $600+ for the phone. Amazing! That is not normal business practice. Most companies will not charge you for an order until the product ships.

So I cancelled the order and asked for email or text confirmation, and the CSR didn't even want to give me that. Had to argue a long long time to get her to agree to that, and then she would NOT put specifics in the text, such as Order number, or Droid X order on 7/15, only that I had cancelled my equipment order. I explained to her that if you cancel your hotel reservation, they immediately email you with a confirmation number and specific details -- again, normal business procedures, which apparently Verizon Wireless does NOT follow.

I am really really disgusted with Verizon with my treatment in this fiasco.

Webby.... I went through the exact same thing with the csr's.. I was being told that it would ship on 7/16, then it changed to 7/23.. then to Prioir to 7/23 but couldnt give me an exact date & refused to even give me an estimated date.. I stayed on them.. had to call 21 times to all csr's ( regular sales, internet sales, NE regional Sales )...& 45 hours later after my order was placed online, I finally got my tracking number. I kept getting the "Im sorry" crap from every csr also...finally got my tracking number, ended up getting 20% off my bill for 6 months & 2 free car chagers in the deal also... so keep on them.. dont let up.. & maybe you will get lucky & have well before the 27th....

ranbal

Time to grow up and act like an adult. Get over it. Verizon is without a doubt the superior network and will make your device shine. AT&T is by far the worst network to own a smartphone on. I know, I've been there. CSR support is luck of the draw with any network. C'mon, is this really new news? You have made a great choice, see it through. You wont regret it.

illumin8ed1

You're clearly a Verizon Corporate Suit. Good luck trying to sell this crap to those of us who used to be happy, loyal Verizon Customers......

wendy1980

I ordered my Droid online on july 16th i the late afternoon....I Just received my shipment confirmation email with tracking number...I should get it by thurs the 22nd. IM EXCITED!!!!!

denneysman

Hate to say this,but ordered my X on the 15 at 9pm. Never got a tracking # or order #. It showed up on Mon. Guess I got lucky. Funny still haven't gotten and order comp. Or email that I ordered it.

droid-x-addict

Dont worry too much. Over night ia actually second day air for some unknown reason. Keeping that In mind, they will deliver it at the normal time that fed-ex drives by your house. If for any reason you miss them, you can always drive to the fedex building and pick it up yourself.

ipflash0r

i just placed my order with the droid X yesturday(when it said, it would be shipped by 7/27) 3 hours later it changed to "will be shipped by 8/3) when do you expect to get my shipping info? thanks!