deannagregory
Newbie

I just got this phone and the droid guy is in the middle with a yellow explanation mark between triangle what do i do

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Re: Help
vzw_customer_support
Customer Service Rep

Congrats on your new phone, let's get it up and running!  If you have tried removing the battery and rebooting I would suggest an alternate factory reset.  This will erase everything on the device.  Please follow the visual to do so here http://bit.ly/UlCYka  Thank you!

TominqueB_VZW
Please follow us on Twitter @VZWSupport

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