Hey all!

PatAlt25
Newbie

Hey all. Recently [2 days ago] activated  my new Bionic and I have an issue with the numbers syncing.

 

For all my facebook contacts it adds a +1 in front of the number and for some reason the contacts with that in front I will not be able to send a text message to unless I change it.  I have figured out to join some of my contacts which fixed some, but it doesn't fix them all.  I can not edit the facebook numbers themselves because "Facebook contact information is not editable on this device."  I at one point had the option to choose between the numbers "+1-123-456-7890" and "123-456-7890" but can't seem to find that again. So for now it seems I'm SOL.  Anyone else have this issue or have a suggestion to fix it?

 

Thanks, Pat.

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Wildman
Legend

This has been a common issue, HTC thunderbolt has a option under the phone settings that allows a user to change this option, maybe Motorola has a simular option...  If you noyice the first option on last step has the option to include the +1 in number..

 

..

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AnthonyTa_VZW
Verizon Employee

Thanks for the great feedback and suggestions Wildman!

 

And thanks for posting PatAlt25!  I am happy to assist.

 

It appears there is an issue with texting Facebook contacts resulting in the device adding +1 in front of the wireless number.  This is due to the fact Facebook adds a "1" in front of the number, and when Facebook is added as a synced account, your device automatically sees the "1" as an international dialing code.  A way you can get around this issue would be to uncheck "sync contacts" in the "Accounts" settings screen.  You may still have to edit the contact and remove the +1 from the number, but you will now be able to send text to these specific contacts.

 

I trust I have answered your questions, and have addressed your concerns.

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