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How Do I Ask For A Replacement?
SahilBhalla
Newbie
‎02-05-2011 02:56 PM

Hello guys,

 

Basically I have three main problems with my Droid Incredible:

 

1. Every month or so, the messages just all get deleted for no reason.

2. The Wi-Fi is highly spotty. I get it in some places and not in some. I've checked with other phones and they get it where I don't.

3. Last month it said application space low and I had to reset my device to factory settings. Even though I had tons of space free on my phone.

 

So, are these valid reasons to get a replacement phone and how do I get a replacement phone?

 

Thanks

Sahil

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Re: How Do I Ask For A Replacement?
AZSALUKI
Legend
‎02-05-2011 03:57 PM

just go into a store and explain what's been going on and be sure to point out that you have done a factory reset and are still experiencing the issues. i'm betting that they will go ahead and send you a replacement. they are practically giving these away now anyhow so i don't see why they wouldn't replace yours.

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Re: How Do I Ask For A Replacement?
Iphone4bus
Newbie
‎02-08-2011 01:21 AM

Complain enough and get something else.  These phones are plagued with recurring issues.  biggest waste of money ever

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Re: How Do I Ask For A Replacement?
budone
Legend
‎02-08-2011 01:22 AM

 

Iphone4bus wrote:

Complain enough and get something else.  These phones are plagued with recurring issues.  biggest waste of money ever

Your opinion. Mine has been fine since the day it rolled out last April.

 

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Re: How Do I Ask For A Replacement?
nimiaj
Contributor - Level 3
‎02-08-2011 01:54 AM

I second budone. I pre-orderd mine in April and was one of the first few to get it. Have not had any issues so far.

 

As far the replacement goes, go to the store as others have said and be VERY persistent and explain the entire history of what's wrong and how you have tried to fix it. If you called Verizon Support, chances are that they would already have notes on your account regarding any troubleshooting they may have helped you with.

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Re: How Do I Ask For A Replacement?
budone
Legend
‎02-08-2011 02:01 AM

I would call tech support, they can trigger a phone to be sent to you, then ship the bad one back once you receive the replacement

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Re: How Do I Ask For A Replacement?
AZSALUKI
Legend
‎02-08-2011 11:57 AM

ditto the above posts. mine is 9 months old and runs like the day i bought it. never so much as a reset. best $200 i ever spent.

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Re: How Do I Ask For A Replacement?
SahilBhalla
Newbie
‎02-12-2011 03:43 AM

Okay. I will be going to into the city (New York) next week. What is the best Verizon Wireless store I can go to? Anywhere after 42nd street downtown.

 

Sahil

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