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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
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How do I get my phone out of emergency call phone lock mode? I try to input email and password, but it won't except password?
dwell3
Member
‎08-13-2014 09:13 AM

I have tried to reset, but it won't let me. It freezes on reboot screen.

1 person had this problem.
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Correct Answers
Correct Answer! Jump to solution.
Re: How do I get my phone out of emergency call phone lock mode? I try to input email and password, but it won't except password?
vzw_customer_support
Customer Support
‎08-15-2014 09:59 AM

dwell3,

Oh no! I want to make sure that we get your device up and running for you ASAP. Have you tried to do the factory reset by doing it the alternate way. You can find those step by following this link: http://vz.to/1n3CbDe Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport

View solution in original post

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Correct Answer! Jump to solution.
Re: How do I get my phone out of emergency call phone lock mode? I try to input email and password, but it won't except password?
vzw_customer_support
Customer Support
‎08-15-2014 09:59 AM

dwell3,

Oh no! I want to make sure that we get your device up and running for you ASAP. Have you tried to do the factory reset by doing it the alternate way. You can find those step by following this link: http://vz.to/1n3CbDe Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport

0 Likes