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How do I get my phone out of emergency call phone lock mode? I try to input email and password, but it won't except password?

dwell3
Newbie
‎08-13-2014 09:13 AM

I have tried to reset, but it won't let me. It freezes on reboot screen.

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vzw_customer_support
Customer Service Rep
‎08-15-2014 09:59 AM

dwell3,

Oh no! I want to make sure that we get your device up and running for you ASAP. Have you tried to do the factory reset by doing it the alternate way. You can find those step by following this link: http://vz.to/1n3CbDe Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport

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vzw_customer_support
Customer Service Rep
‎08-15-2014 09:59 AM

dwell3,

Oh no! I want to make sure that we get your device up and running for you ASAP. Have you tried to do the factory reset by doing it the alternate way. You can find those step by following this link: http://vz.to/1n3CbDe Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport

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