How do I move photos from my old device?

[viclen1954]

How do I move photos from old device to my new Ultra?

[vzw_customer_support · Accepted solution]

viclen1954, congratulations on the new Ultra. The answer would depend on what previous device you have. You can sync photos with our Verizon Cloud: http://vz.to/IsygQ6 . That's assuming you have a working compatible device still active on your mobile number. There are other options if you have an older model phone. Usually you can sync the photos to a PC with the USB cable for example.

Let's find the right answer for your particular circumstance. What model phone is the old device? Does it still function? Is it still active on our network or have you already activated the Droid Ultra?

BrianP_VZW
Follow Us on Twitter @VZWSupport

[viclen1954]

I gave up and went to my local Verizon store and they helped me. Now to

figure out how to use the hands free calling thingy....geez its too much

for an old lady!

On Tue, Feb 25, 2014 at 5:02 PM, Verizon Wireless Customer Support <

[vzw_customer_support]

Let's figure out how to use the hands free device viclen1954! What is your device model? I can provide step by step instructions to assist you!

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

[viclen1954]

It is a DROID Ultra, that is about all I know! eek

On Thu, Feb 27, 2014 at 7:16 PM, Verizon Wireless Customer Support <

[vzw_customer_support]

Hi viclen1954,

Thanks for that info! I was able to find an article with the detailed instructions on how to turn on and "train" your Touchless Control on your phone. Here it is: http://vz.to/1fzl84i

I do want to recommend our Wireless Workshops as well. They are awesome at making sure you get the most out of your device! Here's all the details: http://vz.to/1kFpLPf

I hope you enjoy your new phone!
RuthW_VZW
Follow us on twitter @VZWSupport