How to return yet another DINC?

RGoose18
Newbie

Hey guys hoping to get a little clarification on a DInc return

 

 

I first started w/ verizon in the beginning of Oct.  Sent me a Dinc w/ the notorious bad speaker issue.  They sent me a brand new replacement and I received a text message that  I had to activate it BY Dec. 5th 2010.  I got lazy and didn't activate it until December 4th (sat in box for awhile).  After activation I noticed the problem still wasn't cleared up.

 

So now I sit on Dec. 5 w/ two phones.  I switched back to the original phone because the speaker was a tad bit better, but still very "muffled".  I'm going to send back the replacement (I believe I have 10 days after activation). 

 

My question is, after activation of the replacement phone do I get another 30 day period for replacement w/ a Brand new unit, or do I have to start receiving recertified phones?

 

PS. I noticed after activation of the replacement phone my new every two date was pushed back 2 months, which leads me to believe I have another window for return

 

Thanks

0 Likes
Reply
3 Replies
budone
Legend

Honestly I suspect the 2nd unit was a refurb. New devices are only used for replacements for 30 days after the initial activation, unless you have been holding onto the 2nd phone for a long while.So when you do attempt to do another replacement, it will be a refurb.

 

Not knowing how long, the 2nd phone sat around, I bet when you get your new invoice you will have been charged full price for the second phone.

0 Likes
Reply
RGoose18
Newbie

The replacement was ordered within the 30 day period and was indeed brand new (110% sure).  I was told by a verizon rep that I had 10 days to return after activation so I presume I won't be charged

 

The phone sat around for about a month and a half, but again I activated BEFORE the Dec 5th deadline

0 Likes
Reply
budone
Legend

I can all but guarantee you will be hit with a charge for that second phone. Do you have what the rep stated in writing??? It will be removed once a phone is returned and sent through the system.

 

Aside for that, the next phone will NOT be new.

 

Although I ended up canceling a replacement phone when I corrected an issue with my phone., I had ten days to get everything completed. Activation and return process began.

0 Likes
Reply