I Have Received Two New Defective DroidX Cell Phones From Verizon

[JonathanF]

On Thursday, July 15, right after midnight I ordered the new DroidX Cell Phone from the Verizon Wireless Internet Website.

I received the new DroidX Cell Phone on Friday, July 16.

The DroidX worked perfectly except that it had Dead Pixels in only the Camera and Camcorder Applications.

I then called Verizon Wireless and they sent me a new replacement Droidx Cell Phone which I received on Wednesday, July 28.

It was great at the time since I received the new replacement DroidX Cell Phone seven days before the anticipated August 03 date.

My new replacement DroidX Cell Phone has a very small dent like a impact hole on the back of the main unit.

I noticed the dent as I was unpacking the new replacement DroidX Cell Phone.

I did not even activate the new replacement Droidx Cell Phone since I noticed the dent right away.

I was assured by Verizon Wireless that I was to receive a new replacement DroidX cell phone.

I then called Verizon Wireless and they are now going to send a another new replacement DroidX Cell Phone which they said I would receive the earliest by August 05.

I do not know how a new replacement DroidX Cell Phone can have a dent on back side if it is totally brand new and not refurbished, although Verizon Wireless assued me agian that they are only sending out new replacement DroidX Cell Phones at this time.

Any Comments?

Jonathan

[Wildman]

I take it that the device came in the usual brown box, not in a usual commercial designed box, if so I would say there is a very good chance that it was a referb unit... This is exactly why I decided to wait when they wanted to send me out a replacement when I called about the volume level on my device because I have a fully functional unit with only that low volume issue and I can live with the issue until the fix with a update or get some replacements in the store for a exchange.

I really dont want to give up a brand new device to possibly have a referb replacement, a coworker bought a phone through another carrier and the phone messed up and they reported that they would send out a new one since the device was only a week old, but he got the NEW ONE?? the device still has someones information in it. You really dont have any way to know if the device is a refeb or new one when they all come in the plain brown box.

And if you think about the number of individuals that reported that CS sent them a replacement for one reason or another, you know that they are not short on used units...