I can't connect to my smartmail e-mail account - any advice?

[rickvegastar]

I'm able to set up the account (in 'my accounts') - and it shows "successful" (for the set-up) - but then it won't 'connect' to the smartmail account?  It just keeps searching (and searching) - and then gives me an 'error' message?  Any advice?

[VZW_Zrock02]

I regret to hear that you are having issues setting up your Smartmail account. I have listed some information below:

•  
  1. Confirm your email settings are correct with Smartmail.
  2. Try removing the account and setting it back up. To remove the account I have provided the steps below.

•   
  
  1. 1. From the home screen, touch the applications tab
     2. Touch My Accounts
     3. Touch and hold the POP/IMAP account
     4. Touch remove account
     5. Touch Yes

If it is a corporate exchange account you can remove it by doing the following.

• 1. From the home screen, touch the applications tab
  2. Touch My Accounts
  3. Touch and hold the Corporate Sync account (Exchange Activesync)
  4. Touch remove account
  5. Touch Yes

I hope this information was helpful.