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I cannot get my personal email to work the server can't respond....help

Grammy56

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Gramps

I can't either and Verizon web and help is no good.

Ann154

Can we get a little bit more information of the issues so we have a place to start?

Wildman

I agree, there isnt enough information to give any answers..

curtterp

without any particulars, this is the only help that one could give.

Here is a chart of ISP and the settings to use a smartphone with their email accounts. Set up your X to use the settings that pertain to your ISP.

phone email settings master.png

Android10

Try using these steps below to set up the email account.

From the home screen, select the applications tab (located on the bottom of the display).

Select Settings.

Select Accounts.

Select the email account.

Select any of the following options:

General settings

Incoming server

Outgoing server

Other settings

General settings

Verify the General settings.

Account name

Real name

Email address

Select Ok.

Incoming server

Select mail server.

Verify the server type.

POP mail server

IMAP mail server

Verify the incoming server information.

Server

Port

Username

Password

If applicable, select Use secure connection.

Enabled when a green check mark is present.

If applicable, select Verify Certificate.

Enabled when a green check mark is present.

Select Ok.

Outgoing server

Verify the outgoing server settings.

SMTP server

Port

Username

Password

If applicable, select Use secure connection.

Enabled when a green check mark is present.

If applicable, select Verify Certificate.

Enabled when a green check mark is present.

Select Ok.

Other Settings

Select the Number of messages to sync drop-down.

Select one of the following settings:

100

Select Ok.

climber6

I have the same problem with my Droid X and my cox.net account and have been told that cox is not "compatible" with the Droid X yet.....what ever that means. I can get all my other emails on my Droid X EXCEPT my cox.net . I had no problem getting it on my old phone, and my son can get it on the Droid incredible. Its just the Droid X. Go figure.

climber6

Noah, see my post Re: cox.net. I was told this by Cox....is this true?....they are stating its a problem with the Droid not being compatible with Cox......I've tried everything to get my email set up and it won't work.

Wildman

This seem to be a COX server issue because I have read in a number of places that user have been experience the same issue and for them to blame it on the device makes no since because all the other email companies seem to have compatible settings that works, I think the statement that they reported about it not being compatible with Droid X is correct but on their end.

After searching my bookmarks I realized I found a answer that should work for this from Motorola, give it a try because I cant verify it because I dont have COX service.

https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/48036/~/droid---cox.net-email-set-up

Android10

Try verifying the port setting for your particular region, and use those ports when setting up your email account.

Usually for smartphones:

Incoming Port: 995

Outgoing Port: 587

The server maybe regional, try checking with your email provider for that information.

Pooh12971

I am having the same issue. I have deleted the account, reinstalled, changed to several different outgoing settings I have found. I couldn't get my incoming either, but that seems to have resolved itself. I cannot do anything with the outgoing. I am SOOO frustrated. I don't know what else to do or what changes to make. It refuses to send an outgoing email. Anyone else had any success?

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