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I do not text, but am billed for 1 sent and 4 received. How avoid?
jredd
Member

I have been billed for sending one text, which I do not know how to do, and for four texts received. I do not want to send or receive text messages. How can I avoid and stop?

jredd

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Re: I do not text, but am billed for 1 sent and 4 received. How avoid?
rcschnoor
Sr. Leader
Sr. Leader

Call customer service(*611) and have all texting blocked on your line. I believe you may also be able to do this online in MyVerizon.

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Re: I do not text, but am billed for 1 sent and 4 received. How avoid?
tikibar1
Sr. Leader
Sr. Leader

Call Customer Service and verify that your phone did send/receive texts ... there may be a glitch somewhere in the system.  If you didn't send/receive any, sometimes Customer Service will reverse the charges.  You can also have them put a text block on your phone.

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