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I have received THREE defective Droid X Phones.

rroberts1
Newbie
‎08-14-2010 05:59 PM

I got my first Droid X on launch day after my 4 month old droid Eris stopped working. It worked for 12 hours before the bottom half of the screen went black. It took Verizon a week to replace it,

 

The second Droid X worked except  for the wifi issues that everyone is complaining about. I called Cusomer service and they said HMMM... We have never heard of that problem. I said Really?, Why don't you check your own website under the forums and read all about it. I told My Verizon Customer Service Rep that I want the replacement phone checked to make sure the screen and WIFI were fully functional. He assurred me that would be done.

 

My Third Droid X Phone arrived the day before yesterday and guess what? it too has the WIFI issue. I called customer service back and spoke to a supervisor. (he has also never heard of the wifi issue). He assured me he would get to the bottom of this and call me back this Monday. I am not holding my breath. Verizon customer service is horrible!

 

Amazing! We are a Verizon Business account with at least 25 phones on our account. I tell this story to all my customers, they laugh when I tell them that I have spent half my life in a verizon store complaining about their phones and the other half talking to customer service reps about it.

 

Does anybody know the number to the Director of Customer Relations?

 

 

 

 

 

 

 

 

 

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MsDroidX
Contributor - Level 2
‎08-14-2010 06:55 PM

Is this your business phone or personal phone?  If it's a personal phone and you are so unhappy with Verizon and the phone issue, why not take your business to another carrier?  Not trying to sound catty, just asking a question.  If it's your business phone, and you cannot change carriers then ok.  But if it's your personal phone, then why not find a carrier and phone that meets your needs?

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crb79
Specialist - Level 2
‎08-14-2010 07:13 PM

Amazing.. You admit you read up on the Wifi Issue, which is a software issue that hasn't had a patch yet, but you demand a replacement phone.  In the words of Bill Engvall:  Here's your sign.

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rroberts1
Newbie
In response to crb79
‎08-14-2010 07:23 PM

If It's a software issue why don't all the Droid X's have the same problem? If you talk to a verizon rep they never even heard of the problem. I called Motorola and spoke with a level 3 technician. I asked him how many levels are there? he said "there are three levels, if I can't fix it, it can't be fixed". He was the one that finally concluded the phone was defective and gave me a case number. Verizon called Motorola and they decided to replace the phone. 

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jmorton10
Newbie
In response to crb79
‎08-14-2010 08:24 PM

 In the words of Bill Engvall:  Here's your sign.

 

LOL, that's a little harsh but I darn near spit coffee all over my monitor when I read it !!!!!!

 

~~John

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AndroidXinAZ
Newbie
‎08-14-2010 07:35 PM

I had to send my first Droid X back too because the 3 G feature didn't function at all. So far the 2nd one has lasted more than a week... but it gulps the juice out of the battery like a dehydrated desert dweller in 120 degree heat at high noon. :smileysad:

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