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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I restarted my phone and now I am having problems with it. It will turn on but only goes to the black screen with the droid eye before shutting off again and trying to restart, what can I do to fix that?
marinema08
Member

I restarted my phone and now I am having problems with it. It will turn on but only goes to the black screen with the droid eye before shutting off again and trying to restart, what can I do to fix that?

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Re: I restarted my phone and now I am having problems with it. It will turn on but only goes to the black screen with the droid eye before shutting off again and trying to restart, what can I do to fix that?
vzw_customer_support
Customer Support

I'm sorry to learn that your phone is having problems starting up, marinema08. I'm sorry if this is incorrect, but are you using the original HTC Droid Incredible or a later Droid Incredible model? Please try placing your phone in Safe Mode to see if you are able to move past the Droid eye. http://vz.to/1kdQWVI If you are able to enable Safe Mode, please try deleting any recent applications you have added.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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