I still don't have Froyo on my Incredible!

[freyakat]

I have yet to receive an OTA update to Froyo on my Incredible. My husband's phone updated the first weekend it was out. I tried to do a manual update, but I was missing an update that was released in May to 2.1. It seems that my phone just isn't receiving the OTA updates. 

This is what I am currently running:

Android 2.1-update1

Baseband version

1.00.03.04.06

Kernel Version

2.6.209-cc1c2268

htc-kernel@and18-2#1

Build number

1.22.605.0 CL161493 release-keys

Software Number 

1.22.605.0

I have called tech support several times, and gone into my local Verizon store 3 times. The only answer I get is to wait., and maybe Gingerbread will install when it comes out. One suggestion was to do a factory reset to my phone and see if that worked. I haven't tried it yet, just because I hate the idea of install all of my apps again. 

Does anyone here have any suggestions?

Thanks in advance.

Kat

[freyakat]

What I have tried to correct the problem:

  Factory reset twice, once in 3G with full bars, and once on wi-fi

  Manual update, didn't work because it is missing an update from May

  Reset date, then #*#*CHECKIN*#*#

  Factory reset, reset date, #*#*checkin*#*#

  *228 weekly

I love this phone, but I would like it to have current software. There are apps that only work with Froyo. I pay VZW $300 a month for wireless and internet service, I've been a customer for over 10 years.Is it too much to ask to have a phone that works? 

[budone]

Sure ya don't have a Samsung Fascinate? Just joking! I wish I had an answer for ya. Let search on the internal settings to see.if something there will trigger it.

[Ann154]

You might also want to dig through the articles on either www.androidcentral.com or www.droid-life.com for when they reported the update was available. There was sometimes posted a way to manually install the update (legally).

[freyakat · Accepted solution]

Verizon is sending out a refurbished phone for me today. Finally. I guess they finally believed that my phone wasn't updating correctly. Hopefully the new phone works correctly. (Now I will have to reinstall all my apps again) UGH!

I was a little worried when the first customer service rep I spoke with said that Froyo wasn't available for the Incredible. But she did check and handed me off to a tech that could help.

I love my phone, We have a relationship. I'm almost sad to return it.