In Italy no connection/network. Help!

[vestelle]

I'm certain that I set up my phone correctly before flying to Italy.  I'm on day two now, no network, no connection, just frustration.

anyone help, please.

Vestelle

[silver6055 · Accepted solution]

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vestelle wrote:

I'm certain that I set up my phone correctly before flying to Italy.  I'm on day two now, no network, no connection, just frustration.

anyone help, please.

Vestelle

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Just to check, which steps did you do?   Are you using the supplied Vodafone SIM or another one?

If the Vodafone one: did you call Global Services to get it activated (and international access added to your account).

Most importnat: Have you set the network mode to GSM (rather than CDMA)?

You probably want to call Global Services, using another phone!  From Italy, you can call toll-free dialing 800 90 5825

then at the tone enter your Verizon Wireless Global Support Calling Card Number + PIN (these would have come with the phone).   Otherwise, you can call collect, +1 908 559 4899

If you are using your own SIM (which is usually the best way!) you need to contact that network provider.

[vestelle]

Thank you for this solution. I have not yet had success but will confirm the steps you suggested. I did activate my sim card and I am on the gsm mode. I will try to call in the morning.