Incorrect Ring Tone

[ehinz]

I have a Droid Bionic.  When I receive a call from another cell phone instead of hearing the ring tone assigned to calls (I heard it through the grapevine), the phone chimes as though receiving a text message; however, when I receive a call from a land line phone my phone emits the correct ring tone (I heard it through the grapevine).  I have the vibrate feature turned on and the phone vibrates regardless of whether the incoming call is from a land line phone or a cell phone.  Any suggestions on how to correct this?  Thanks, 

[vzw_customer_support]

ehinz,

We want you to be able to discern between your calls and messages. It's rather strange that this is happening since the settings of your phone can't determine if a call is from a landline or cell number unless you have a contact specific ringtone set up. When did you start having trouble with the ringtone? Does this happen with alls you receive from any number?

ShawnteJ_VZW
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[vzw_customer_support]

Hello ehinz,

We definitely want to ensure your ringtones are set up correctly. Are the people calling you contacts in your phone? When did this first begin?

ChristopherM_VZW
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[ehinz]

The problem just got more bizarre. After reading your question about calls

from contacts I deleted one of my contacts and then had her call me on her

cell which resulted in the correct general ringtone. So I had another

contact (her number was still in my list of contacts) call me on her cell

phone and again the correct general ringtone happened. Then I put the info

back into my contact list of the person whom I had deleted along with a

personalized ringtone. I had her call me and the correct personalized

ringtone came through. Problem solved, right? Not so fast. I then had

someone call me on a land line and the call came through with the chimes

ringtone assigned to text messages. So it seems the problem has just

flip-flopped the conditions. And it regards to when the problem started,

it was a few weeks ago and MIGHT have been after I had connected my phone

to my laptop to download some photos. But I'm not sure of that timeframe.

Thanks for any help you can provide.

Ed

On Wed, Feb 1, 2017 at 8:08 PM, vzw_customer_support <

[vzw_customer_support]

ehinz,

Thanks for trying all of that. It's weird that these are changing but we want to make sure everything plays like it should. Are you able to try these in safe mode http://vz.to/2kzZQlq and see how the texts come in?

AndrewT_VZW
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[ehinz · Accepted solution]

I tried switching over to safe mode but the problem continued. Given the

earlier question about calls from people in my contact list, I deleted all

my contacts and then recreated them. So far that seems to have fixed the

problem. I sure hope so.

Ed

On Sat, Feb 4, 2017 at 1:57 PM, vzw_customer_support <

[vzw_customer_support]

Thank you for the update ehinz. I am glad to hear deleting your contacts and recreating them has fixed your device concerns. Please feel free to reach out to us if you ever need assistance. Have a great day.

Thank You,

MichelleS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!