Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Incredible 2 faulty screen on 3rd "pre-owned" and Verizon won't help
bfleming113
Enthusiast

Alright folks,

I do not mean to vent or complain, but I need advice/insight into what I should do about my situation. I received my 3rd HTC Inc2 when my 2nd device stopped charging (caused by loose USB port). Anyway, I was applying the Zagg Invisible Sheild, which I have had on all of my phones, and liquid somehow leaked underneath my screen. My screen is now mostly dark and very hard to read. I have called Verizon 3 times, stopped into the retail store twice, and searched the internet for any assistance on how to get Verizon to:

A:) Admit that the Inc2 they sent me had a faulty screen (not properly sealed)

B.) Stop giving me different answers with each interaction of a Verizon Rep.

C.) Just trade out my damaged phone, which is still under the one year warrenty

And here is the kicker, the water damage stickers are both in original form, meaning no component damage to the phone itself. So my question is very simple.What do I do now?

0 Likes
Re: Incredible 2 faulty screen on 3rd "pre-owned" and Verizon won't help
LenaA_VZW
Verizon Employee

Hello bfleming113,

That can be frustrating to have a device that is not working as it should. I would like the opportunity to assist you with your device and make sure you have a reliable device. Send me a personal message with your mobile number and a contact number. I will contact you within 24 business hours to assist you.

Looking forward to your reply.

Thank you,

Lena A.

Follow us on Twitter @VZWSupport

Re: Incredible 2 faulty screen on 3rd "pre-owned" and Verizon won't help
bfleming113
Enthusiast

My number is >edited for privacy< this is my contact number and mobile phone

number.

I am not looking for any handouts, I just want my phone to have a clear

screen and actually work. What I would love to be able to do is switch over

to a droid x2 and wash my hands of HTC as a company. 3 phones in such a

short timeframe really highlights how HTC just isn't on par with the

quality companies in the cell world. Please don't get me wrong a simple

replacement would suffice. Any assistance with my situation would be

greatly appreciated, and beneficial to both parties as I am responsible for

around twenty five different accounts on the Verizon network.

Thank you for your time,

Brad >edited for privacy<

Message was edited by: Verizon Moderator

0 Likes
Re: Incredible 2 faulty screen on 3rd "pre-owned" and Verizon won't help
Xyvis
Specialist

A direct message can be sent via the communications icon near the top of the forums (box with arrow pointing down). The VZW should have sent a "follow" request and you should have accepted to so you two can now send direct messages (DMs) back and forth.

Edit your post if you can, this way not just anyone can get your phone number.

0 Likes
Re: Incredible 2 faulty screen on 3rd "pre-owned" and Verizon won't help
Tidbits
Legend

Ok... So you broke your own device. You applied a liquid to put on the screen protector and you want Verizon to fit the bill? Man I wish all manufacturers and carriers would warranty water damage...

0 Likes
Re: Incredible 2 faulty screen on 3rd "pre-owned" and Verizon won't help
bfleming113
Enthusiast

No, Tidbits, I applied the same style and model of screen protector to my

newest incredible 2, that the application liquid seeped through the outer

edge of the screen (an improperly sealed screen) and that damaged the

screen. Hence a faulty phone, therefore being a refurbished phone that

should not have been sent to me.

0 Likes
Re: Incredible 2 faulty screen on 3rd "pre-owned" and Verizon won't help
Ann154
Super User
Super User

Can you please assist and remove his phone number for privacy?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Incredible 2 faulty screen on 3rd "pre-owned" and Verizon won't help
LenaA_VZW
Verizon Employee

Thank you to the community members for your assistance.

0 Likes
Re: Incredible 2 faulty screen on 3rd "pre-owned" and Verizon won't help
bfleming113
Enthusiast

Ann thank you for looking out for security.

0 Likes
Re: Incredible 2 faulty screen on 3rd "pre-owned" and Verizon won't help
bfleming113
Enthusiast

Lena,

I will be available Tuesday at 3:30 and Wednesday at 3:30 as well.

0 Likes