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Incredible 2 won't start
semasten
Newbie
‎07-25-2012 05:01 PM

My phone was working fine until this evening. When I went to check my email, the screen went first to the red eye, where it stayed for a long time, then the phone started the reboot cycle and just kept repeating that.  I couldn't shut it off normally, so I pulled the battery.  Now it won't start at all.  The battery had plenty of power, and I also tried a spare battery that was fully charged, so that is not the problem.  Does anyone have any suggestions?

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Re: Incredible 2 won't start
vzw_customer_support
Customer Service Rep
‎08-07-2012 02:43 PM

Semasten, I know it would be frustrating for your phone to suddenly not turn on. I'm hoping this issue has been resolved by now, but if not, then the device may need to be replaced. If charging the phone or removing the battery don't resolve, then a warranty replacement would be the next step. You can contact us directly at 800-922-0204 from a different phone, or send me a direct message.

Let me know if you need further assistance.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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