I got my HTC Incredible as soon as it came out. I love the phone and really don't want to return it. The problem is that the call quality has actually seemed to get worse. I have always been a Verizon user and I have never had trouble getting a call through in my apartment. When I first got my incredible, I noticed that the conversations where noticably muddy. A few calls I couldn't even understand. I read a few posts here about signal strength and thought that may be the reason. I checked my signal strength and it was between 60-70 dBm.
Then today I have tried to make three phone calls and the recipient could not hear me on any of them and they all dropped right away. I checked the signal strength and in the same spot it has dropped to 80-90 dBm, and is over 100 dBm in certain place in my home.
Is there an explanation for why the signal would be getting worse? Is there something that can be done (software update) that will improve the quality in the future? I really like the phone and do not want to return it. I can live with waiting until there is an update if that will improve things, but if there is not going to be any improvement I probably need to return it for something different. I really don't make a lot of calls anyways, so I can wait if something could possibly be done.
I'm sure this is a **bleep** question, but has the phone been dropped or water damaged at all recently?
Nope
This seems to be a re-occuring problem but apparently can be fixed. I found this on a seperate forum (incredibleforum.com) and they claimed it to work.
Original post was by EJHART at ##Droidincredible over on freenode.net .
I claim NO credit for this. Just letting you all know.
I can confirm it made a huge different for me.
Phone reboots and voila no more muffed voice calls!
i jus wanted to add to the previous post. you MUST be in an area that supports EVRC-B. i've seen many posts that this solution worked great for. however, if you try it, and the result is that you get no signal strength at all, then you are in an area that does not yet support the new technology. you need to follow the same steps as above and switch it back to EVRC....if it caused worse signal when you switched to EVRC-B.
thanks for clarifying, i was un-aware of this.
no problem. i jus wish i could figure out how to know if you're in an area that supports it. i could really use a "mapp for that." the biggest problem i could see with switching is for those who travel a lot. if you make the switch, then you need to keep the instructions with you (email them to your phone or something) because, as i understand it, as soon as you travel out of the supported area, you'll loose your coverage all together. no biggie, IF you have the steps to switch back (and remember that you changed it in the first place). i jus don't want to switch (although my quality is pretty good, jus want to see if it would be better?) and then realize some of my area works and some doesn't. there's no way to tell if you're just in a poor signal area, or if you drove out of a supported area?
I think I have the same issue. The signal quality was EXCELLENT when i bought it.
Its a nice phone - and it seems that voice quality is now GOOD/FAIR.
I know microphone and headset are fine(as i still use radio and recorder and they work fine).. I have
been very careful with this phone.
Does anyone know if any software update or app or setting that may be impacting the quality of phone?
(I tried the above EVRC suggestions - and it did not make any differenence)
The only thing that i know is that the crapware - cityId has expired - and I cant remove it. Also
my phone has been updated once by verizon since i bought it.
Again the voice quality is OK(bearable) - but its not as good as the day I got it. Overall this is
an excellent phone - and I dont want to return it.
i did see on another thread that supposedly htc is aware that many of the phones have voice quality issues and are working on fix for it. but i haven't seen anything from htc about it. this phone is only a few weeks old and demand for it was underestimated. i have to beleive that there will be updates/fixes coming as more people use it and find issues with it. when they iphone initially came out, there were all kinds of issues and complaints. i guess it's a downside of having the "latest and greatest?"
Just keep killing the CityID application.
It resets the trial all over, so you end up getting the service for free.
I'm having the same problem. No water damage. I can hear my calls perfectly fine, but people I'm talking to can barealy hear me as it is broken and scratchy. Yesterday whenever I called people, I could hear them but they couldn't hear me, and I heard a loud solid ringing over the speaker's voice. This is without bluetooth or speakerphone.
I'm taking it to the Verizon store tomorrow. My service experiences have been positive in the past, and my old phone (a Casio Boulder) always sounded great on both ends.
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