Installation unsuccessful

lad12986
Newbie

I've visited this site a few times after getting my Incredible 2 and found it useful.  I'm now on my third phone (certified like new), had it for 2 weeks and now when trying to install apps I'm getting "installation unsuccessful".  Any help would be greatly appreciated.

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ChristinaB_VZW
Verizon Employee

Hi Lad12986,

 

I understand your frustration! I would like to ask if you could follow these steps for some additional troubleshooting. 

 

1. Press Menu.

2 Open Settings.

3. Select Applications.

4. Select Manage Applications.

5. Select Market (You may have to press Menu > Filter > All to see it)

6. Select Clear cache.

7. Back out of the screen and select Download Manager.

8. Select Clear data.

8. Also clear data for Google Apps, Google Talk, and Checkin Service (if applicable). Some users are reporting they had to clear data for the Browser app as well.

 

See if downloading from the Android Market works after following these steps, and post back with your results. 

 

Thank you!

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lad12986
Newbie

I should add I get  "installation error Unknown reason - 110"

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Ann154
Community Leader
Community Leader
Go to settings > applications > manage applications > all tab > scroll down to the Market app. Select it and press the clear cache and data buttons. Go back to the Homescreen and reopen the Market app and try to download an application again.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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lad12986
Newbie

Thanks for the info; I tried it several times to no avail.  I did a factory reset twice today; the first time to resolve my original problem, unsuccessful installations, the second time to resolve the market app not working.  This is getting old fast!

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ChristinaB_VZW
Verizon Employee

Hi Lad12986,

 

I understand your frustration! I would like to ask if you could follow these steps for some additional troubleshooting. 

 

1. Press Menu.

2 Open Settings.

3. Select Applications.

4. Select Manage Applications.

5. Select Market (You may have to press Menu > Filter > All to see it)

6. Select Clear cache.

7. Back out of the screen and select Download Manager.

8. Select Clear data.

8. Also clear data for Google Apps, Google Talk, and Checkin Service (if applicable). Some users are reporting they had to clear data for the Browser app as well.

 

See if downloading from the Android Market works after following these steps, and post back with your results. 

 

Thank you!

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lad12986
Newbie

Again, thanks for the info.  Resetting to factory settings resolved my issues - downloads installed and market worked.  If I experience the same problems again I'll try these suggestions (if I can find the phone after I throw it :smileyhappy: )

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korndude
Newbie

I have the same problem and I tried everything that everyone is saying but I still can''t get anything to download or even update. So what should I do?

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