It takes 10 mins, just to get into e-mail, and then the majority of the time just freezes, very frustrating. In fact the internet is always freezing up, it kind of make this phone useless, what an "incredible" disappointment, I could of upgraded in 2006, but finally gave up that verizon was getting iphone. Now I'm stuck with a phone that is not user friendly-pretty much just doesn't work!!!! Now the best phone in the world is here at verizon and i'm stuck with a crap phone. I can't upgrade until 2013, holy crap, i've been a customer for a hell of a long time to have a phone that does nothing that it's suppose to do. I even have people try my phone and they say the internet access is really bad, and gets stuck.