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Internet will not work, touchscreen will not work

jeguna
Newbie
‎12-08-2010 07:21 AM

I have had the Droid X since about a month after launch. The touchscreen freezes up a lot and will not let me do anything. I have to lock the phone, then unlock it and hope that it works. Also, tonight the internet just quit working. I have perfect 3G coverage and can not access anything on the internet. I called Verizon but of course the technical support doesn't work 24/7. Is anyone else having the same issues? If so, how did you solve them. Thanks

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jpeterson216
Newbie
‎12-08-2010 07:24 AM

There are a few other topics like this going on ... internet/data seems to be out all over the country. No internet on phones or on aircards for computers for few hours now. :smileymad:

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lockman64
Newbie
In response to jpeterson216
‎12-08-2010 07:41 AM

I just bought a new Droid this last night at about 6:30 and it was working awesome.  I was thrilled and then all of a sudden around 12:00 it would not do anything internet based and said there was not an internet connection.  I surely hope that this is a problem with the signal and not the phone becasue after shelling out $357 for the phone and a case and screen protectors and I use it like crazy for work, I will be not be happy if this is not fixed by the time work rolls around at 8:00

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jeguna
Newbie
In response to jpeterson216
‎12-08-2010 07:49 AM

I thought that it may have something to do with Verizon introducing the new 4G, but who knows. They picked a great time to do this, when they do not have any technicians available to answer any of your questions.

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chris06ob
Newbie
In response to jeguna
‎12-08-2010 07:53 AM

I think vzw's Customer Service is pretty weak. I love VZW dont get me wrong think theyre the best carrier in america. but I work customer service for T-mobile and at least their Tech Care dept. is open 24/7.

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jeguna
Newbie
In response to chris06ob
‎12-08-2010 08:03 AM

I wonder if they're going to give a partial discount for the internet service due to this issue. No internet on my phone affects my work because I am not always by a computer, and it inhibits my mobility while working.

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DamienMS
Newbie
In response to jeguna
‎12-08-2010 08:08 AM

That would be nice if they did!

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jeguna
Newbie
In response to DamienMS
‎12-08-2010 08:15 AM

What about the touchscreen freezing up and not working. Time and time again i will touch an app and nothing will happen. A majority of the time if I lock and then unlock the phone it will work. But sometimes I have to power off the re-power the phone in order for it to work. I have been very disappointed with the Droid X.

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jeguna
Newbie
In response to jeguna
‎12-08-2010 10:06 AM

Well it's working now. And I got the latest system update. It wasn't worth me not having internet capability on my phone for about 5 hours though.

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