Why must VZW clutter up new phones with junk apps, like VZNavigator (not that that is a bad app just not needed on this device) but SKYPE, NFL, Kindle, social networks and OH MY FAVORITE BLOCKBUSTER, City ID? Just to name a few, I mean Come on!! if someone wants " those apps" they can get them. Those of us who don't want or need them, we're stuck with them because we can't delete, uninstall or turn them off, so they are constantly running in the back ground. If I force close, with in a few minutes they are running again STEALING precious resources. Your so concerned about customer service, so why condemn those of us who don't want them with unwanted or JUNK apps.