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Keyboard is missing!

amberlr5
Newbie
‎09-22-2011 01:06 AM

I can not enter text ANYWHERE on my phone. Keyboard is missing from applications.

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Littlefergy67
Enthusiast - Level 2
‎09-27-2011 01:18 PM
Try holding the menu button... I hold it all the time and it pops up the keyboard...

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Littlefergy67
Enthusiast - Level 2
‎09-27-2011 01:18 PM
Try holding the menu button... I hold it all the time and it pops up the keyboard...
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Jehsakah22
Newbie
‎10-02-2011 01:21 PM

I had this same issue this morning and I tried holding the menu button and I have nothing, I went into language & keyboards and nothing shows up under the keyboard heading.... HELP!

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AntonioC_VZW
Verizon Employee
In response to Jehsakah22
‎10-07-2011 06:11 PM

Hi Jehsakah22,

 

I feel your pain; it must be frustrating not finding your keyboard. Please try clearing cache and clear data from Multi-touch Keyboard/Touch Input. MENU>SETTINGS>APPLICATIONS>MANAGE APPLICATIONS>ALL>MULTI-TOUCH KEYBOARD. Press Clear Cache and Clear Data.

 

The above troubleshooting steps have resolved the missing keyboard issue for other customers and I trust these steps will resolve issue for you as well.

 

If issue continues after completing the above steps, please do a Factory Reset. Please keep in mind that performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications.

 

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Jess6092
Newbie
In response to AntonioC_VZW
‎10-25-2011 10:50 AM

There is no "multi touch keyboard" option under the apps.

 

Would it be called something else?

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ChristinaB_VZW
Verizon Employee
In response to Jess6092
‎11-02-2011 12:34 AM

Hi Jess6092,

 

Yes, it could be called something else, which would depend on if you have downloaded any 3rd party keyboard applications from the Market. If this is the case, you would look for that application.

 

Are you using the stock application for the keyboard currently?

 

I would like to make sure you are able to clear the cache and the data, and that you have a functioning keyboard. Please feel free to send me a PM with your name and mobile number. I will be happy to assist you further. 

 

Thank you!

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macsesso
Newbie
In response to AntonioC_VZW
‎11-03-2011 02:29 PM

Perhaps you didn't realize that this is an Incredible 2 forum and the settings you spoke of do not exist on this phone.  Problem not solved yet

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Brian_Rowe
Newbie
In response to macsesso
‎11-18-2011 04:58 PM

Hey Verizon people. I do believe you missed the integral part of this situation, which is now affecting me.

 

There. Is. No. Keyboard.

 

This is not an issue of 3rd party software, or clearing the cache, or any other mundane steps listed in your scripted help sheets. The keyboard is flat-out gone from the phone. Bye bye. Sayonara. As in, can not be accessed because it does not exist.

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