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Latest update
Krixxie
Member

Anyone else having problems sending picture texts since this update? I've tried everything short of a factory reset to solve the problem. Any ideas?

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Re: Latest update
vzw_customer_support
Customer Support

Krixxie, thanks for posting. Are you still having issues sending picture messages? Have you tried the reset on the device? Can you send email or browse the web?^SP

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Re: Latest update
Krixxie
Member

Yes I am still having issues sending picture messages. I have reset my phone, I can send emails and browse the web. This is a rather annoying issue that I can't send picture message to my family.

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Re: Latest update
tikibar1
MVP MVP
MVP

You're connected to cellular data, right?  'Cause picture messages won't send/receive over wi-fi.  You could try texting yourself a picture text and see if that resets it.

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Re: Latest update
Krixxie
Member

Tried it without being connected to wifi didn't work.

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Re: Latest update
tikibar1
MVP MVP
MVP

This may not help at all, but it's worth trying since it doesn't take long and shouldn't erase your data.  Try a system cache clear:

Power down phone

Hold volume up/down & power simultaneously

Use volume down to navigate to 'Recovery', use volume up to select

Should see screen with triangle and exclamation point next to an Android

Press volume up/down simultaneously

Use volume rocker to navigate to 'wipe cache' and use power button to select

Once finished, use volume rocker to navigate to 'reboot system now' and use power button to select

Re: Latest update
Krixxie
Member

Thank you that fixed it I'll have to remember this if it happens again.

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