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Locked Phone

jpal
Newbie
‎10-30-2011 02:26 PM

I have a set a password on my phone and forgot the password. Without haveing to do a hard reset, is there a way to reset it? I hear I am suppose to be prompted for my gmail login info but that is not happening. Any help would be appreciated.

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JerryF
Specialist - Level 1
‎10-30-2011 04:57 PM

jpal,

 

Try this:  https://videos.verizonwireless.com/How-do-I-retrieve-or-change-password/v/QHISYR3R/

 

OOPS, I see this URL that I saved ages ago refers to your Verizon password and NOT the one you want.

 

Sorry, 

JerryF

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Not applicable
‎11-07-2011 09:37 PM

I have worked with many customers who have locked themselves out of their phones.  In order for you to unlock your phone you have to attempt to enter your password 5 times.  Once the password is rejected on the 5th time you will be prompted to sign in using your Google credentials.  I hope this helps.  Thanks.

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brookechad
Newbie
In response to
‎08-06-2012 10:36 AM

For me that didnt work and i did it over 5 times...

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vzw_customer_support
Customer Service Rep
In response to brookechad
‎08-12-2012 04:27 AM

Sorry that you're still having trouble brookechad. If those steps don't work out for you, the next best thing we can recommend is a factory reset. You can find the steps at support.vzw.com Assuming your device is a Samsung Charge, here are the steps to complete a master reset (Alternate Method): http://goo.gl/sXZ2j  Let us know if that works for you.

Regards,

MikeS_VZW
Follow us on Twitter @VZWSupport

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