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Locked out of my droid bionic
mommymoppet
Member

I keep my phone locked with a pin to keep my kids from playing.  I changed the pin this afternoon and I can't get back in.  I've entered a pin over 600 times.  The phone has no't prompted me to enter information to reset via the gmail account my phone is associated with.  The software was updated just a few days ago...I suspect that's the cause of this problem.  Factory reset is NOT an option.  There has to be a way to get back in without losing everything.

Thanks for all your helpful suggestions (that don't include factory reset).

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Re: Locked out of my droid bionic
vzw_customer_support
Customer Support

Hello Mommymoppet
I'm very sorry to tell you this the only option is a factory reset. For your protection we don't have a way to remotely unlock your device.
Here's the factory reset instructions: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=46649&lid=sayt&sayt=hard reset bionic*

I know factory resets can be a pain. I appreciate your patience.

JoeL_VZW

Please follow us on twitter @vzwsupport


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