Log in screen loops, phone won't start up.

Scriptur
Newbie

While powering up my phone after charging it, i noticed that the start up screen where it spells out Droid and then switches to the little red symbol had been looping. Repeating the process over and over. I took the battery out, tried starting it while on the charger. Phone just wont start up.

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ChristinaB_VZW
Verizon Employee

Hello Scriptur,

 

I understand the urgency of your concern. I would like you to please complete a soft reset of your device. Please do not have it connected to the charger for this troubleshooting. I have listed the steps below.

 

Remove the battery while the phone is powered ON

Wait 60 seconds

Re-attach the battery and power the phone ON

 

If this does not resolve your concern and you cannot power your phone on, please feel free to send me a private message. I will be happy to assist you further. 

 

I hope this information is helpful. Have a wonderful day!

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Womantis
Newbie

I am having the same problem, and a soft reset isn't helping.  If a solution is found, please let me know!

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Not applicable

If a soft reset is not working, the next step is a factory reset. 

 

For the Droid 2

 

  • Turn off the phone
  • Power on phone while pressing "X" key on qwerty keypad - release "X" and power key after you see Motorola batwings.
  • You should now see an "!" in a triangle with Android guy
  • Press the "Search" key on qwerty keypad to enter factory menu, this will unhide the menu and show the following options
    1. Reboot system Now
    2. Apply sdcard:update.zip
    3. Wipe Data/Factory Reset
    4. Wipe Cache Partition
  • Use Vol Up / Vol down to navigate to "wipe data/factory reset" and then use Camera side key or Menu key to select "wipe data/factory reset"
  • Use Vol Up / Vol down to navigate to  "Yes delete all user data" and then use Camera key to select "Yes - delete all user data"
  1. Wait for operation to complete (maybe 1 minute or so) and then press camera key to select "reboot system now"
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Not applicable

For the Incredible: 

 

Power device off
Press and hold VOL Down and Power button at same time until screen displays with 3 androids at the bottom (screen shot)
Press VOL down to highlight Clear Storage, press PWR Button to select option
Screen displays below information (screen shot😞

Clearstorage

Delete All User Data?
<VOL UP> YES

<VOL DOWN> NO

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