I am writing in hope someone here can help with an issue we are having with one of our phones. We both have the Incredible 2, mine is working just fine, but as of last night, my SO's phone has been giving him a Google error and then force close. He cannot access his contact list, the text messages are not showing up with either names or pictures, and he cannot send emails using his phone any longer. Has anyone had this issue before? If so, how can we fix it? The only thing that he did differently last night was install an app (from the University of Phoenix) to access his online classroom. Since doing that, the phone has been running all crazy. He has since deleted that app, along with several others that he no longer uses, took the battery out, rebooted several times and it is STILL not working.
We need some help please!!
Reset the device......
SETTINGS---> SD AND PHONE STORAGE----> FACTORY DATA RESET
All your contacts should return to the device when you re enter your Google email and password at the startup screen after the reset. Your contacts come from different places so don't compare your list until you have all your accounts set up again. (All emails, all social network accounts.). Also, it is very important to enter your Gmail account first at the startup menu. Then add your other ones after that. This will insure your Google phone will run properly.
Do not be afraid to reset any Android phone as needed. Also, use the menu key in the Market to see that all of your downloaded apps are up to data on your phone. This helps your phone run smoothly.
Sometimes Apps work on some phones and not others. It happens. The developers of these apps need to know this and if you want, you can contact any of them personally on their app page.
Hope this helps....
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