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Love the X2 except for 3 main issues which I need help or clarification with

Hi Everyone, I have pretty much copied and pasted my post from the Motorola forums (with a few minor edits) over here as I do need a little bit of help or insight on my issue.

I have scoured through the Droid X section trying to find solutions to my problems and I haven't been able to get a solid answer anywhere (here or on other Android/X2 forums).

I have an X2. I really like this phone. It is solid and has crystal clear sound quality. However, ever since I have had it I have seen intermittent issues pop up and I would like to get some feedback on them or get things put into perspective that it is a known glitch in the interface between the Android OS and the hardware. I bought the phone at Best Buy and every time I bring it in (either back to Best Buy or a Verizon store), as the issue is intermittent, they won't replace the phone. The people at Best Buy have told me to "do a battery pull every morning" which completely offends me as I never had to do anything so drastic with my original Droid until it finally decided to reboot on me every 2 hours (this is when I upgraded to the X2). I had to pick it up from Best Buy as I needed a functional phone immediately and no Verizon store in the area had the X2 in stock.

The first (and most important issue)... Every once in a while, even though I have full signal, when somebody calls me, my phone will not ring or vibrate. It will ring the full six times on their end but does not show up on my phone as ever receiving or missing the call. After the six rings on their end, it goes to voicemail and after they leave the message, only the voicemail indicator shows up. Over the past month this has happened multiple times (once or twice a week). Those who don't leave messages have had to hunt me down because they thought I had left my phone elsewhere as it never rang or notified me of an incoming call.

The next two issues are still important to me but they are more of an inconvenience than anything else.

Sometimes (yes, this is intermittent too but it happens daily), when I wake my phone from sleep, all of the antennas seem to be off and it takes a good second or two to show back up in the status bar (3G, Bluetooth, etc). My question is, have all of the non-CDMA antennas "gone to sleep"? The signal bar for the actual cell service are still there, just not the other services (3G/1X) or wireless settings (Bluetooth/WiFi) for a couple seconds.

Lastly (and this may be a direct link to the previous question), when I use the "Google Talk" application, the messages I send go through very quickly, but sometimes I do not get replies for a long time after they are sent (30 minutes to and hour later). If I wake the phone, sometimes a previously sent message will come through, and when I check the chat log in Gmail itself, the message was sent from quite a while back (15 minutes to an hour).

I know I am brand new to your community, and I am sorry to have to burden you all with a post like this as my initial post. However, I have always liked and used Motorola phones with Verizon/GTE (all the way back to the MicroTAC series of the early 90s) without issues or incidents for the most part. As my original Droid was starting to act up I decided to jump on the X2 as it was just released. I understood that it was not going to initially come with Gingerbread and I said I would be patient for the update to come and hopefully it would bring a new level to the phone itself as well as solve some (if not all) of the issues. However, now that it is past my return date, and there is no update as of yet, I do require assistance.

Thanks in advance for any assistance or insight,

Tuan

Comments

Wildman

I am unsure of the Droid X2 has the same menu as the Droid X but most of your issue sounds like the power manage is placing your connection in sleep mode when device is sleep...

Try checking Settings / Battery Manager and change it to Performance Mode or create a custom profile.. This can affect data connection.

Now as for GB it has been reported that Verizon and Motorola has placed a hold releasing GB updates for any new Motorola devicew, so if this is true you might have to wait until they refine the update process.

DroidudeAZ

I had the original Droid which worked well for a long time. I didn't have to reset it that often or do battery pulls. This phone, essentially, ran a stock Android OS. I upgraded to a Droid 2 than Global and with both of those phones, I had to reset it bit more often. I have a Droid X now and am experiencing the same issues when I wake the phone up. The antenna appears to come to life when I hit the power button and the phone quickly updates the time and the Motorola Social widget quickly updates with the newest facebook and twitter updates. In the battery manager, I have the custom mode enabled, where the phone doesn't download any data from midnight to 7AM. I could be wrong, but I think in all the modes it says that if the phone is not used for 15 minutes, it will disconnect from data (or something like that). I may try performance mode, which I believe doesn't disconnect from data . I find with my Droid X I'm resetting it about once every 1 - 2 days.

keezy

The icons in your status bar missing is because of Night Saver Mode. When you're in this mode, all data will stop syncing after a certain amount of time, until you "wake" your phone up again, and it will reconnect. That is what you're seeing when you wake your phone up.

As far as not getting any call notifications, you're probably just not in an area with service. This happens to me a lot when I'm out of service areas - I just get a random voicemail. It's normal, nothing really you can do. It's not a problem with the phone itself.

diocat

Thanks for the replies everyone.

The responses I received over at the Moto forums said the same thing about the battery saver mode. However, I have had the same issue with the radios shutting off during the day while it is in "Nighttime savings mode" so I'm just thinking it's an oddball glitch with the phone's power management settings and clock. I have recently changed the battery mode to "Performance Mode" from Nighttime Savings" as I have the phone plugged into the charger at night anyways. I'm hoping that will take care of both my radio and gtalk issues.

@Wildman: I have heard the same thing about the GB update from a Verizon rep very recently myself. I am still going to hope for an update sometime in the near future, but I do recall the first update for my Original Droid was months down the line from the release day.

@Droiddude: Are you just cycling the power? Or are you actually doing physical battery pulls? If cycling the power works for you it would lessen the burden of pulling that Incipio case (Verizon Double Cover) off my phone every time to do battery pulls. It's a great case but wow it's a tight/snug fit.

@vereyezuhn: I understand that there are possible dead areas in which my main issue may occur. I even have a prepaid phone for the times I am in a Verizon dead zone. However, when my issue occurs, I will be in the same spot for a while. I will receive all my calls, miss one in the manner I have spoken, then receive the following calls normally (SMS/MMS does not seem to be affected either as I seem to receive all of those). This is why I have this specific issue. I have recently cleared the phone's cache partition as well as update the PRL using *228 option 2. We will see over time if this eliminates the issue or at least makes it much more rare.

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