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MP3 Player and Camera Lock up the phone

JoshB
Newbie
‎12-13-2010 01:42 PM

I've got Android 2.2 on the phone now, but this issue has been present since before I updated.  The MP3 player will lock up the phone completely and I have to remove the battery to get the phone to act normal.  This happens on a daily basis.  Also the Camera locks up, won't open, won't take pictures, or will take the picture, but will not save it.

 

PLEASE HELP!!!

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rickcast66
Enthusiast - Level 2
‎12-13-2010 06:11 PM

I've had my phone a little over a week and have had locking/freezing with this apps as well.

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Cody21
Master - Level 2
In response to rickcast66
‎12-13-2010 06:19 PM

Maybe you have a bad SD Card? Have you tried removing it and re-seating it?  or possible reformat it (after you copy your data off of it of course) ...  How old is the phone?   I have no issues what so ever with my Camera or Media/Music ...  knock on wood.  If the issue is reproduce-able, I'd take it to the Verizon store and have them replace (something).

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Wildman
Legend
In response to Cody21
‎12-14-2010 03:15 AM

My suggestion is to do a hard reset...  Mostly all issues after a OS update is because of preinstalled apps before update.  I always reset before updating to avoid issues.

 

Follow these settings during restore to avoid issues being restored automatically.

 

1. Go to homepage on device

2. Click left menu hard button

3. Select Settings from list (Bottom Right of Screen)

4. Scroll to "Privacy" in list

5. Select "Privacy"

6. Uncheck "Automatic Restore" and then "Back up my data" under Settings/Privacy
7. Click OK on the menu that pops up that says "Are you sure you want to stop bacing up your settings andapplication data and erase all copies on Google server?"

8. Click Factory Data Reset

9. Click Reset Phone

10. After reset is complete follow step to setup but do not input Google Email information

11. Once phone is at homepage go back into Settings/Privacy and make sure the Automatic Restore option is unchecked, even if grayed out, activate "Back up my data" and quickly disable "Automatic Restore"

5. After being sure that the Automatic Restore option is off it will be safe to log into Google by going to My Accounts and press New account button at bottom and input email account information.

 

 

This process will stop all applications and settings from restoring automatically and restoring original issues that usually resolve a number of issues.

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