Messages sit in the outbox and aren't sending

[TonyReneeL]

How do I know which Imap setting for incoming ond outgoing servers settings to use?

Messages aren't being sent from my aol but are being sent from my corporate account

[Ambreezy]

For Imap Incoming you will be using

IMAP:

imap.aol.com

port: 143

For Imap Outgoing you will be using

smtp.aol.com
port 587

Here are the steps to locate  common email server addresses (POP3 / IMAP / SMTP).

1. From the home screen, touch the applications tab (located on the bottom of the display).
    
2. Touch Settings. 
   
3. Touch Accounts. 
   
4. Touch the email account.
    
5. Touch the setting:
   General settings
   Incoming server
   Outgoing server
   Other settings 
   

General settings

1. Verify the General settings.
   • Account name
   • Real name
   • Email address
2. Touch Ok.

Incoming server

1. Touch mail server. 
   
2. Verify the server type.
   • POP mail server
   • IMAP mail server
3. Verify the incoming server information.
   • Server
   • Port
   • Username
   • Password
4. If required, verify Use secure connection is checked.
   Use secure connection is enabled if a green check mark is present. 
   
5. If required, ensure Verify Certificate is checked.
   Verify Certificate is enabled if a green check mark is present. 
   
6. Touch Ok.

Outgoing server

1. Verify the outgoing server settings.
   • SMTP server
   • Port
   • Username
   • Password
2. If required, verify Use secure connection is checked.
   Use secure connection is enabled if a green check mark is present. 
   
3. If required, ensure Verify Certificate is checked.
   Verify Certificate is enabled if a green check mark is present. 
   
4. Touch Ok.

[MaxAggie]

I've tried everything that been suggested, deleting the email account and resetting it, removing the battery, etc.   But my emails continue to sit in the outbox and not get sent.  Verizon is my email provider.   Also, have the problem of not getting email until i go into the email app and hit refresh.  Suggestions please.

[#4]

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MaxAggie wrote:

I've tried everything that been suggested, deleting the email account and resetting it, removing the battery, etc.   But my emails continue to sit in the outbox and not get sent.  Verizon is my email provider.   Also, have the problem of not getting email until i go into the email app and hit refresh.  Suggestions please.

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I know how difficult it can be when email isn't sending out.  If we have verified that all other data services are working, like incoming email, browser, MMS, etc, then the services are working properly. The issue lies in a communication concern between the phone and the email service. I recommend contacting Verizon Communications directly here to get the server settings. If we've already touched base with them, I can also suggest a factory reset on the device.

Factory reset: Menu>Settings>Privacy>Factory Data Reset, then follow the steps on the screens.  Please ensure you have your personal information backed up on gmail or the SD card before doing a reset.

Thank you!