I purchased my HTC Incredible 2 last May. The first 2 months with the phone was great, then out of no where, the mic just became very weak. I went to my local verizon store and the first thing the person did was hard reset the phone, of course that did not correct the problem. Well after two more visits to see about getting this corrected, I asked the question about replacement. The answer I got was to have the phone replaced with a refurbished phone and a charge of $90.00. I then asked if I could just change the phone altogether to an iPhone 4 for the $99.00 and the answer was they could not do it because it is not time for me to upgrade. So pretty much I am being told to either pay a total of $300.00 for a used phone or $650.00 for an iPhone. How is that good customer service? I want a working phone for the money that I spend every month, but it looks like this is not the case. So I have another option and that is to change companies all together.
Has anyone else had this type of problem with verizon and if so,did it get resolved. And for the Verizon employees that read this, please explain why you don't do everything you can to keep your customers happy. All we ask is to have working phones and working service, don't try to rob us because a something bad comes off the assembly line.
