Mobile hotspot app not working on Droid Charge

My mobile hotspot app stopped working today. When I click on the app the screen flashes for a second then nothing happens. I get the same result when going to settings, wireless network, mobile hotspot. It's like the link to the app is broken or the app is gone. I have removed the battery and restarted several times with no luck.

How do I reinstall the app or fix this?

Accepted answers

unknown

Thanks Verizon Wireless community for all of your responses!

We have identified the root cause of the software issue on the Samsung Charge causing the mobile hotspot to close. Great news! A software update is now available and will be pushed over the air daily. You will get notification that an update is available on your device.

For more information on the software update and instructions, please visit:

http://support.vzw.com/system_update/charge.html

Thank you

All comments

sbantco

Same thing started happening to my Droid Charge hotspot app today as well.

Ray999

Broke on both mine and my Wife's :smileysad: Guess June 15th came early this year.

GreenRobot

The hotspot doesn't work on any Charge.... I just got my Charge last night as a replacement for my Thunderbolt and was very disappointed to find the hotspot did work. I called tech support and went in to a store to confirm that floor models and employee Charges are all inop. So don't reset or replace your Charge it's going to fail on all of them.

byrnsey88

I fixed mine. Just change the date to May.

GreenRobot

byrnsey88 wrote:
I fixed mine. Just change the date to May.

God I hope thats a joke :-D So are you paying for it now?

bradster

Thanks. This got mine working again too. Thanks for the temporary fix since Verizon couldn't help me when i needed it!

clayk85

Actually, setting the date back one month worked for me too. That's pretty surprising, but thanks tons for the answer that they couldn't provide. Now just to make sure that they don't "update" my phone again without me knowing to correct your temporary fix!

GreenRobot

WOW! I just changed the date to May and Boom hotspot works. Is that a joke? VZWsupport wrote me on twitter saying their top engineers have it listed as an open issue still.... I'm not a programer or developer by any means but you would think that if the hotspot works fine with the date changed wouldn't overriding or rewriting that part of the software be fairly easy for a big company like Verizon????

GreenRobot

GreenRobot wrote:
WOW! I just changed the date to May and Boom hotspot works. Is that a joke? VZWsupport wrote me on twitter saying their top engineers have it listed as an open issue still.... I'm not a programer or developer by any means but you would think that if the hotspot works fine with the date changed wouldn't overriding or rewriting that part of the software be fairly easy for a big company like Verizon????

Well hotspot will work if you set the date back but for some reason it interferes with Google account syncing. I guess I'll try setting it forward a month.

e34m5

I think since Verizon is (was?) providing free data plan they had programmed it to stop working on June 1 (which is when the plan was supposed to stop being free). So if you change the date to something beyond June 1 I'll bet it will continue to have the problem. This is probably how they can cut you off service if you don't pay your data plan bill.... they reach out and change your software.

Just guessing...... but it is strange that they haven't fixed a problem that simple yet.

Ann154

The hotspot on the Droid Charge was supposed to be free until June 15th.

As anyone called into Customer service to ask about?

tnjayay

Unbelievable!! I just changed the date also and it's working great!! Thanks for the info....

byrnsey88

You can use the date trick to open the Mobile Hotspot app to set the settings and then switch it back to the current date. Then you can launch the mobile hotspot with an Elixir widget.

rpbert

I just got off the phone with a Verizon Customer Service rep. She said they are aware of the problem and are currently testing code for the software update (I think Samsung is responsible for that). Verizon is expecting the upgrade to be pushed out on June 9th/10th. Unfortunately the rep didn't know whether or not they will be extending the free trial.

nova003

Somebody had their thinking cap on!i was told from tech that a sw update might be pushed on the 9th but until then...this will wrk.

jsnd

changing the date messes up all of the sync features... Verizon is aware of the issue with the Charge and has a "critical" status on the issue(what ever that means) I have found that my "Elixir" app widget works quite well for toggling on and off the hotspot feature on my Charge. the only drawback is that I cannot yet select my own passphrase. If you choose to go this route, the security phrase to access your hotspot will be your 10 digit mobile #

imvpe

Yes changing the date does work but the Elixier Widget works great.

Tier 2 support told me that they have a team of people working on it.

This seems more like a field test for when they make the foolish decision to charge for the hotspot feature.

Then click on the widget you created and it will launch your mobile hots

https://market.android.com/details?id=bt.android.elixir

Install this app.

Create a widget on the homescreen.

I picked Elixir 1x1

Click on the X at the top and choose Wi-Fi Ap(Hostspot) switch.

Then click create.

Frontman

Freakin' unbelievable!!! I use mine for remote video demos and was embarrased in front of a client this morning when it didn't work. I read these posts, set the date back to May, and Boom, it works! So thanks to the community for the help, but HUGE FAIL for Verizon! I just switched from T-Mobile, and I'm starting to wonder why...

Mike0722

This is unbelievable. I called support on Saturday and Verizon said Samsung turned it off because of a bug. I called back in the afternoon and they said the same thing. I emailed Samsung and they said it was Verizon's problem to talk to Verizon support. I emailed back and said I had talked to support and they say it is Samsung's problem. They emailed this morning stating that Verizon turned it off June 1.

Called Verizon this morning and they are still claiming that Samsung is the problem. Verizon service what a joke :smileysad:

unknown

Thanks Verizon Wireless community for all of your responses!

For more information on the software update and instructions, please visit:

http://support.vzw.com/system_update/charge.html

Thank you