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Money mistakenly debited from my account.

While on last day of vacation, i went to get money out of my checking account. When there i found Verizon had debited over 400 to my account, for an amount i didnt owe. I am a new customer just over a month. After calling multiples times without any help i finally got the financial department, they informed me they couldnt find anywhere where the money had been taken out of my account. After having to get all of the paperwork they asked, i was told it would be 3 to 5 days, before they would know anything. Although I am pleased with my Droid X, being left high and dry on vacation has left me a very disgruntled customer....

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droidxhelp

welcome to verizon they always make mistakes they cant help it . It will be an ongoing issue

crb79

This is a peer to peer support forum, you're unlikely to get much help other than advice here.

These forums are not the best avenue of approach when dealing with billing issues.

Wildman

droidxhelp wrote:
welcome to verizon they always make mistakes they cant help it . It will be an ongoing issue

I like how you choose to go to any post you can and post negativity.... Some people are so funny.

unhappyjw wrote:
While on last day of vacation, i went to get money out of my checking account. When there i found Verizon had debited over 400 to my account, for an amount i didnt owe. I am a new customer just over a month. After calling multiples times without any help i finally got the financial department, they informed me they couldnt find anywhere where the money had been taken out of my account. After having to get all of the paperwork they asked, i was told it would be 3 to 5 days, before they would know anything. Although I am pleased with my Droid X, being left high and dry on vacation has left me a very disgruntled customer....

Sorry to hear you have had issues, hopefully they can figure out what happened and resolve issue, out of curiousity did you setup a auto payment with verizon or maybe some how they charged you full price for the device, did you get it from verizon or a 3rd party store?

LoydroidX

droidxhelp wrote:
welcome to verizon they always make mistakes they cant help it . It will be an ongoing issue

Life must be miserable for you...one bit of bad luck after another. In the seven-plus years I've been with Verizon Wireless, they have made only one mistake. And when I called, they admitted the error and fixed it within minutes.

LoydroidX

unhappyjw wrote:
While on last day of vacation, i went to get money out of my checking account. When there i found Verizon had debited over 400 to my account, for an amount i didnt owe. I am a new customer just over a month. After calling multiples times without any help i finally got the financial department, they informed me they couldnt find anywhere where the money had been taken out of my account. After having to get all of the paperwork they asked, i was told it would be 3 to 5 days, before they would know anything. Although I am pleased with my Droid X, being left high and dry on vacation has left me a very disgruntled customer....

Wow...that's rough! Just a personal note...I never set up any "auto-payments" or anything like that. I had a similar situation to what you described.

Hopefully, they can fix this in your favor, and this doesn't turn you off. I've been with Verizon for many years and never had any 'serious' customer service or billing problem.

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