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My Droid 2 has been malfunctioning lately making the phone completely uncontrollable. I have done a hard factory reset and the problem still persists. What else can i try?
Jaxie
Member

My Droid 2 has been malfunctioning lately making the phone completely uncontrollable. I have done a hard factory reset and the problem still persists. What else can i try?

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Re: My Droid 2 has been malfunctioning lately making the phone completely uncontrollable. I have done a hard factory reset and the problem still persists. What else can i try?
vzw_customer_support
Customer Support

We want you to enjoy the best reliability with your Droid 2 Jaxie! What specific problems are you having with the device? Is your software up to date? The latest version available is: 4.5.621.A955.Verizon.en.US. If the software is up to date, we recommend running the device in safe mode to determine if third party apps may be causing the issues. I hope this information is helpful.

http://bit.ly/IPw5jE

http://bit.ly/o5McAQ

Sincerely,

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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