I don't know what the deal is, but I've got a beautiful $300 brick that will only turn on and off. Verizon seems extremely unable to help me out, despite trying all day long. Customer service says that my phone shows as not even shipped yet, however, anyone who can follow this link can see that I've signed for it: http://www.fedex.com/Tracking?cntry_code=us&tracknumber_list=431147229006&language=english
Has this happened to anyone else? How did you resolve it?